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1 Message

Tue, Jan 19, 2021 12:29 AM

i cant send pictures from my LG phoenix 3 cell phone

iicannot send pictures, getting a messae on the recipients end  Sender cancelled.

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Brand User
ATTHelp

Community Support

 • 

147.7K Messages

a month ago

Hello @sdimick,

 

We'd be more than happy to take a closer look into why you're unable to send picture text messages.

 

We'll need some additional details in order for us to better assist you:

  • How long has this been going on?
  • What is the current software version that you have on your cell phone?
  • Are you unable to send standard text messages as well, or just MMS text messages? (Picture messages, video messages, group messages)
  • Does the message say that it's been delivered on your end?
  • Also, do both you and the recipient have Advanced Messaging turned on in the messaging settings of your cell phones?

Please let us know.

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix messaging issues. Simply select your device and the issue, then follow the steps to find a solution.

 

We hope this helps and look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

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