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1 Message

Fri, Apr 28, 2017 7:10 PM

I can receive calls but can't make them

Every time I try to make a phone call it ends the call


Brand User

New Member


121.1K Messages

3 years ago

Hello @jesselee,


Thank you for reaching out to us on the Community Forums! Not being able to make calls is very concerning. We want you to be able to use your device to its fullest extent. I can help you with this!


Restarting your phone could offer a quick fix. This refreshes your phones network with our towers. You can do this by holding your Power Key for 3 seconds, and selecting Restart.


I also recommend trying to re-seat your SIM card. Remove it from the device, clean it off with a soft cloth, and then re-insert it. Power your device back on, and test it out. For instructions on removing your SIM, please visit out Device Support page. Select your phones make and model > Tutorials > Phone Assembly/Insert SIM.


If your issues persist, please visit our Troubleshoot & Resolve Tool. Select your devices make and model, and then your problem. This will provide you with specific troubleshooting tailored to your phone and issue.


I hope this information helps you. Please let us know if you need additional assistance. We are eager to resolve your issues!


Jonathan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


3 Messages

How about a land linethat can receive calls but will not let you make one