Thank you for visiting our Community Forums! Having your device unlocked is definitely convenient and has many benefits. I am happy to help.
We have a quick and easy resource you can utilize online to have this done. All you have to do is ensure your device meets all requirements listed:
-Your device isn't reported lost or stolen, or involved with fraud. -You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours. -Your device isn't active on another AT&T account. -If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days. Your service must be active for at least 60 days with no past due or unpaid balance. -AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service. -If you're military, we'll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won't have to complete installment plans or contracts. -If you have a business-owned device, your company must authorize you to unlock it.
Then, go to our online Unlock Portal and submit your request. Once it has been submitted allow 48 business hours to receive the email including either the approval or denial of your unlock request.
I hope this was helpful! Please don’t hesitate to reach back out to us if you have any further questions or concerns. Thank you for your time. Have a beautiful day.
ATTHelp
Community Support
•
225.4K Messages
6 years ago
Hi there @Wayneo103,
Thank you for visiting our Community Forums! Having your device unlocked is definitely convenient and has many benefits. I am happy to help.
We have a quick and easy resource you can utilize online to have this done. All you have to do is ensure your device meets all requirements listed:
-Your device isn't reported lost or stolen, or involved with fraud.
-You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
-Your device isn't active on another AT&T account.
-If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days. Your service must be active for at least 60 days with no past due or unpaid balance.
-AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
-If you're military, we'll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won't have to complete installment plans or contracts.
-If you have a business-owned device, your company must authorize you to unlock it.
Then, go to our online Unlock Portal and submit your request. Once it has been submitted allow 48 business hours to receive the email including either the approval or denial of your unlock request.
I hope this was helpful! Please don’t hesitate to reach back out to us if you have any further questions or concerns. Thank you for your time. Have a beautiful day.
Jess, AT&T Community Specialist
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