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jdavis88

Teacher

 • 

14 Messages

Sun, Apr 14, 2013 1:43 AM

HTC One X + update

I woke up earlier to an AT&T message saying your phone is ready for a new software update. So I downloaded it, an nothing has changed or happen. What's this about, was it jus a fake, or will I see something diff later?

Responses

Voyager

 • 

1 Message

8 years ago

The only noticable thing I see this update did was fix a documented bluetooth call quality issue. Before the update, phone calls using bluetooth were of very poor quality. It is now crystal clear.

Tutor

 • 

7 Messages

8 years ago

To close the loop, I figured out how to correct the problem the update caused for Google Search.  Went in and selected "uninstall updates" and set it back to the version that shipped from the factory.

 

Works now, but I unfortunately I have to live with an older version.

 

Chrome is still broken.

 

Anyone else having these issues or is it just me?

SharkByte

Mentor

 • 

35 Messages

8 years ago

@subs2 - Yes, AT&T representatives monitor this community but don't expect a straight answer regarding problems with updates.

jamileh

Former Community Manager

 • 

5.2K Messages

8 years ago

Hey folks, 

 

The update you're seeing contains improvements to Isis. 

 

If you haven't seen the update yet:

 

  1. Connect to Wi-Fi or the network.
  2. Tap Menu.
  3. Tap Settings.
  4. Tap AT&T Software update.
  5. Tap Check for updates

To verify your software version:

 

Software Version Verification

  1. Tap Menu.
  2. Tap Settings.
  3. Tap About.
  4. Tap Software information.
  5. If the software version matches new specifications the device has the latest firmware.
    • Software version: 1.19.502.1 CL161932
    • Baseband version: 2.14.55.01_18.21.95.55L
    • Kernel version: 3.1.10-g03b5369
    • Build number: 1.19.502.1
    • File size: FOTA package size = 50MB 
--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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jamileh

Former Community Manager

 • 

5.2K Messages

8 years ago


@geo2geo wrote:

To close the loop, I figured out how to correct the problem the update caused for Google Search.  Went in and selected "uninstall updates" and set it back to the version that shipped from the factory.

 

Works now, but I unfortunately I have to live with an older version.

 

Chrome is still broken.

 

Anyone else having these issues or is it just me?


Still having an issue with Chrome? If so, will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? Please include any other info you think is relevant (like if your phone has been modified in any way or any troubleshooting you've done). 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Voyager

 • 

3 Messages

8 years ago

I received the prompt, but have been unable to install it after deferring the update when I was prompted while away from wi-fi. Now when I reboot I get a software update prompt, but no button to start the update. Also, when I use the update option from the device menu it does nothing. Any help?
spunky711

Scholar

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40 Messages

8 years ago

I did the update Saturday (4-13) afternoon, Went off without a hitch.  Phone working flawlessly.  The bluetooth call quality is now perfect, Was overmodulated/distorted before and was almost unusable in my car.  Battery life seems to be better; charged phone and went to bed with 100%, got up this morning at 99%.  There is a new feature in the Power menu, you can now track apps that consume excessive power.  Phone still gets fairly warm when using Flash or other CPU intensive apps, This seems the norm for our model though.

jamileh

Former Community Manager

 • 

5.2K Messages

8 years ago


@wyoung888 wrote:
I received the prompt, but have been unable to install it after deferring the update when I was prompted while away from wi-fi. Now when I reboot I get a software update prompt, but no button to start the update. Also, when I use the update option from the device menu it does nothing. Any help?

I'm sorry you're not able to get the update. Has your phone's software been modified in any way?

 

You're welcome to send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Voyager

 • 

3 Messages

8 years ago

No modifications, my phone is stock.

Mentor

 • 

33 Messages

8 years ago

Hi,

 

I'd recommend not trying to get the latest One X+ update at this time. Many users have reported things like Chrome and Google Search crashing upon startup, the Starbucks app doesn't work any more, certain other apps no longer function correctly. It's incredibly inconvenient.

 

For those people who have updated: as geo2geo has said, uninstalling the updates from Google Search will correct Search and Now functionality. I haven't come across a Chrome fix yet. Other apps seem to work after uninstalling and re-installing them, but it's hit and miss.

subs2

Tutor

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9 Messages

8 years ago

LOL.

Voyager

 • 

3 Messages

8 years ago

My software hasn't been modified in any way, my phone's completely stock.

Contributor

 • 

3 Messages

8 years ago


@PhoneWizard wrote:

Hi,

 

I'd recommend not trying to get the latest One X+ update at this time. Many users have reported things like Chrome and Google Search crashing upon startup, the Starbucks app doesn't work any more, certain other apps no longer function correctly. It's incredibly inconvenient.

 

For those people who have updated: as geo2geo has said, uninstalling the updates from Google Search will correct Search and Now functionality. I haven't come across a Chrome fix yet. Other apps seem to work after uninstalling and re-installing them, but it's hit and miss.


How does one go about uninstalling updates from Google Search?  My phone is just complete trash without Google Search features at this point after this AT&T firmware update.  

Tutor

 • 

7 Messages

8 years ago


@ouscotty wrote:

@PhoneWizard wrote:

Hi,

 

I'd recommend not trying to get the latest One X+ update at this time. Many users have reported things like Chrome and Google Search crashing upon startup, the Starbucks app doesn't work any more, certain other apps no longer function correctly. It's incredibly inconvenient.

 

For those people who have updated: as geo2geo has said, uninstalling the updates from Google Search will correct Search and Now functionality. I haven't come across a Chrome fix yet. Other apps seem to work after uninstalling and re-installing them, but it's hit and miss.


How does one go about uninstalling updates from Google Search?  My phone is just complete trash without Google Search features at this point after this AT&T firmware update.  


Click on Settings/Apps and select "All."  Then, select Google Search and click on "Uninstall Updates."  

Community Support

 • 

2.5K Messages

8 years ago

Good Day George,

 

We received your message. A manager is going to be in touch with you shortly. Thank you for your patience and most of all thank you for being our customer. ^Leslie

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