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Sat, Mar 26, 2016 11:58 PM
When is the Marshmallow update due to be rolled out?
4 years ago
Thank you so much for the great questions, and feedback regarding this update. It seems that many of you have been able to successfully download the newest Marshmallow OS for the M8 and M9, but if you are still having issues, please see the info below.
M8 Release Details
M9 Release Details
We have heard the feedback about the large requirement of free space needed for the install and have sent this to HTC. At this time, HTC has advised that the free space required to download M8 and M9 are 1212.5MB (M8) and 1552.88MB (M9).
Once the package is downloaded, the installation requires 150MB (which was already reserved during FOTA download).
Although not supported by AT&T, HTC has advised that customers can sideload the update to bypass the large storage requirement.
Here is the link for your information:
Please contact HTC if you have any questions regarding the below information. Sideloading will wipe your device and restore to factory settings.
M8 - http://www.htc.com/us/support/htc-one-m8-att/news/.
M9 - http://www.htc.com/us/support/htc-one-m9-att/news/
If you have other Marshmallow related questions, please join the discussion. We will announce all future Marshmallow info here.
Tim, Community Specialist
AT&T Customer CareNeed help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTHelp and @DIRECTVService
ACE - Expert
Here we are in the last week of April... Anyone hear anything about the update?
Now into May and no signs of an update. The rumor was the end of April, but no one ever said what year.
Dont feel bad...AT&T has placed HTC and Samsung in the same boat. You are not alone.
3 years ago
Hi, need some help to update my htc m9 with firmware 3.38.502.17. At the begining of this month release nougat but i cant update because i have to update 3.38.502.31 first and then 3.38.502.41. please let me know how can i do. Thanks
2 years ago
Hi, need some help to update my htc m9 with firmware 3.38.502.17. At the begining of this month release nougat but i cant update because i have to update 3.38.502.31 first and then 3.38.502.41. please let me know how can i do. Thanks.