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Contributor

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2 Messages

Sat, Mar 26, 2016 11:58 PM

HTC One M9 Marshmallow Update

When is the Marshmallow update due to be rolled out?

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Accepted Solution

Official Solution

ATTMobilityCare

Community Support

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15.2K Messages

4 years ago

Hello @zkrogman

 

Thank you so much for the great questions, and feedback regarding this update.  It seems that many of you have been able to successfully download the newest Marshmallow OS for the M8 and M9, but if you are still having issues, please see the info below.

 

M8 Release Details

 

M9 Release Details

 

We have heard the feedback about the large requirement of free space needed for the install and have sent this to HTC.  At this time, HTC has advised that the free space required to download M8 and M9 are 1212.5MB (M8) and 1552.88MB (M9). 

 

Once the package is downloaded, the installation requires 150MB (which was already reserved during FOTA download).

 

Although not supported by AT&T, HTC has advised that customers can sideload the update to bypass the large storage requirement. 

 

Here is the link for your information:

Please contact HTC if you have any questions regarding the below information. Sideloading will wipe your device and restore to factory settings.

M8 - http://www.htc.com/us/support/htc-one-m8-att/news/.

M9 - http://www.htc.com/us/support/htc-one-m9-att/news/

 

If you have other Marshmallow related questions, please join the discussion.  We will announce all future Marshmallow info here.

 

Tim, Community Specialist

AT&T Customer Care

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Jpakadoura

Teacher

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26 Messages

4 years ago

Last time I checked, the HTC website had at&t on step 3 of 4 for the M9 update. At&t never gives release windows, but HTC does a decent job of telling you what's available.
GLIMMERMAN76

ACE - Expert

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20.1K Messages

4 years ago

End of April. From htc's Moe's Twitter account
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
pbartman

Teacher

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21 Messages

4 years ago

Here we are in the last week of April...  Anyone hear anything about the update?

pbartman

Teacher

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21 Messages

4 years ago

Now into May and no signs of an update.  The rumor was the end of April, but no one ever said what year.

troyintn

Teacher

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31 Messages

4 years ago

Dont feel bad...AT&T has placed HTC and Samsung in the same boat. You are not alone.

Contributor

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2 Messages

3 years ago

Hi, need some help to update my htc m9 with firmware 3.38.502.17. At the begining of this month release nougat but i cant update because i have to update 3.38.502.31 first and then 3.38.502.41. please let me know how can i do. Thanks

Contributor

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1 Message

3 years ago

Hi, need some help to update my htc m9 with firmware 3.38.502.17. At the begining of this month release nougat but i cant update because i have to update 3.38.502.31 first and then 3.38.502.41. please let me know how can i do. Thanks.

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