Tutor
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11 Messages
HTC M8 Agent IQ Battery Drain?
Ever since the update i have been getting the Dish icon (like GPS) appearing consistently for 10-20 minutes at a time in a given hour. The battery drain since the update is horrible. Go to work, look at my phone 2 hours in and its at 50% battery. Go into manage apps and see Agent IQ under android services. says its running for over 24 hours? when i try to stop the app. It stops for about 3-5 minutes and then is initiated again. I have no GPS on , no auto update apps....what the heck.... tried the hard reboot after stopping the program and nothing....this is getting to be ridiculous. Any one else having the issue? i see it in other forums about the ATT update/Agent IQ issue but nothing here in the community....weird
patsfan12
Teacher
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22 Messages
9 years ago
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ritizzy
Contributor
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1 Message
9 years ago
I can confirm after the Lollipop update I received that this is still an issue.
After reading through this forum and others like it, where AT&T has provided us sub-par service in addressing this issue, I have written a message to Engadget in order for the coverage on AT&T's use of Carrier IQ software causing privacy concerns and unacceptable phone performance to become more public. I would also be willing to contact other tech news outlets to get them involved as well.
Hopefully that will allow our concerns to be addressed more quickly and transparently.
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patsfan12
Teacher
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22 Messages
9 years ago
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patsfan12
Teacher
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22 Messages
9 years ago
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madelman99
Tutor
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12 Messages
9 years ago
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flyersgirl1115
Tutor
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8 Messages
9 years ago
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L141083
Teacher
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15 Messages
9 years ago
I spent an hour on line chatting with a service representative. Again, there was no resolution. They all say the same thing, the carrier IQ cannot be removed. And it appears they have no interest in removing it.
I just got the OS update and it is still there. After talking again with HTC they say that this is installed at the request of the carrier. What is it going to take for ATT to listen to their customers and provide a quality experience and a quality service?
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garretttv
Scholar
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131 Messages
9 years ago
in mind, I was having the GPS popping up literally all day long every day
at work, but it's not been an issue over the past few days.
I will note a couple of things:
1) IQ agent service is regularly running in the background, as before, but
there's been no sign of my GPS running. Perhaps most important is that my
battery usage stats show no GPS run time (whereas before I was seeing 1.5-2
hours per day) even though the IQ agent service is regularly running in the
background.
2) My phone has been heating up slightly throughout the day. Not extreme,
and not like previously when the GPS was running, but it's still been
happening.
I'm having a separate issue with MMS messages and AT&Ts advanced tech
support offered to replace my device. I have zero desire to switch to a
replacement refurbished phone, but I'm going to at least test it to see if
my MMS issue persists, and, most importantly, see if the IQ agent/GPS issue
exists. I'm expecting the replacement phone runs on 4.4.4 (maybe even
4.4.2) so it will be interesting to see how the two devices compare. Will
update over the weekend when I've got the phone.
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hbs123
Contributor
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2 Messages
9 years ago
Hi guys,
Didn't see this post before I posted mine: https://forums.att.com/t5/Device-Features/HTC-M8-GPS-Turning-on-automatically/m-p/4221862
Same idea, same ugly problem. If AT&T doesn't intend to fix it real soon, they are going to face some consequences - either replace device, full refund, and some compensation for the fact that I have to walk around with $600 phone and charge it every 5hrs.
Also, the airplane mode links to the same issue. Was on a flight this week and turned on the Airplane mode only to see that battery was drained quicker! why, you ask? Because phone was constantly looking for GPS and left my phone "awake" for the entire time. This is utterly b*s
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patsfan12
Teacher
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22 Messages
9 years ago
The only way your gonna be able to fix this problem is root the phone obviously at&t doesn't care they told me they can't remove it they requested it to be installed at&t customers shouldn't have to root the phone to have a phone work properly
[Edited to comply with Guidelines]
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