Tutor
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11 Messages
HTC M8 Agent IQ Battery Drain?
Ever since the update i have been getting the Dish icon (like GPS) appearing consistently for 10-20 minutes at a time in a given hour. The battery drain since the update is horrible. Go to work, look at my phone 2 hours in and its at 50% battery. Go into manage apps and see Agent IQ under android services. says its running for over 24 hours? when i try to stop the app. It stops for about 3-5 minutes and then is initiated again. I have no GPS on , no auto update apps....what the heck.... tried the hard reboot after stopping the program and nothing....this is getting to be ridiculous. Any one else having the issue? i see it in other forums about the ATT update/Agent IQ issue but nothing here in the community....weird
garretttv
Scholar
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131 Messages
8 years ago
Generally, as official ruu's from HTC have down, this is not software present on their native builds, so we can clearly tell it's AT&Ts doing. Shame they don't care enough to provide decent customer support.
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L141083
Teacher
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15 Messages
8 years ago
I have had the exact thing happen. It started about 10 days ago. I never had any problem until then. The GPS icon flashes randomly and it can be stopped by force stopping the IQ agent.
I spent an hour on the phone with HTC and their phone (exact same phone and OS version) did not have the IQ agent loaded.
I attempted to contact enhanced ATT support but they closed my case because I was not able to answer my phone during the day while I was at work.
I talked with 3 different general customer service person and got three different solutions, starting with doing a master reset which didn't clear it, shutting off all apps that might be using GPS, duh I already knew that, and lastly "this is part of the 911 service required by law", nothing we can do.
Well apparently 911 has been on my phone until 10 days ago because this was never a problem before!!!!!!
What is wrong with ATT customer service? Do they want to lose all of their customers???
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patsfan12
Teacher
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22 Messages
8 years ago
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madelman99
Tutor
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12 Messages
8 years ago
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garretttv
Scholar
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131 Messages
8 years ago
Ultimately, this is probably more of a workaround and not root cause to the issue, but I'm Willi g to do anything in light of AT&Ts complete disregard for its customers and abhorrent pace for updating to lollipop.
I just DLed and will test myself on my M8.
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garretttv
Scholar
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131 Messages
8 years ago
I'm unbelievably sick of AT&T...very close to walking for T-Mo. There's just no explanation for why they deserve my business.
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L141083
Teacher
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15 Messages
8 years ago
ATT obviously doesn't care if we remain customers. I have tried several times to get help with this issue.
They say the only way to solve this is a warranty replacement. Back when I was on 4.4.2 and was having voicemail issues, they told me the same thing. I did 4 warranty replacements and nothing was solved.
After the 4.4.4 update, the voicemail started working corretly. Unfortunately now the GPS icon flashes because of the IQ agent service running.
Will 5.0 fix that, or create another issue? Do they care???
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garretttv
Scholar
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131 Messages
8 years ago
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garretttv
Scholar
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131 Messages
8 years ago
I'm actually starting to wonder if any silent updates to the google application (play store, apps, search, etc)may be triggering this. I've been doing a lot of research and this is certainly only happening with HTC M8s at the moment, and I recall a while back we had a very similar location services-based battery draining probably just before/after the JB update on the M7. Sadly, if you're not an iPhone or GSx, or to a lesser extent LG G3/4, no one cares these days...
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L141083
Teacher
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15 Messages
8 years ago
It seems to be carrier related. I have a friend on the same HTC M8 on Sprint and he has not experienced this problem.
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