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Contributor

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2 Messages

Fri, Apr 26, 2019 12:57 AM

How to update my Galaxy S6 Active

Goodnight Att forums.

I bought a Samsung Galaxy S6 Active unlocked version, i am using it in Colombia, my question is how can i update my cellphone? the actual version is 6.0.1 Galaxy S6 Active SM-G890A

i was searching at internet and i found in the ATT page that this cellphone have the 7.0.1 Nougat update available but i go to the cellphone settings to update and the cellphone says that there is no update, so how can i update it? thank you very much.

 
 

Foros ATT  buenas noches.

Compré una versión desbloqueada de Samsung Galaxy S6 Active, la estoy usando en Colombia, mi pregunta es ¿cómo puedo actualizar mi celular? la versión actual es 6.0.1 Galaxy S6 Active SM-G890A
Estaba buscando en Internet y encontré en la página de ATT que este teléfono celular tiene la actualización de Nougat 7.0.1 disponible, pero voy a la configuración del teléfono para actualizar y el teléfono dice que no hay actualizaciones. ¿Cómo puedo actualizarlo? muchas gracias.

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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72.4K Messages

a year ago

You cannot update your phone outside the USA. 

At&t updates are only available if you are using At&t for service, in the USA.  

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

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113.9K Messages

a year ago

Hi @gaboedruizmora,

 

Thanks for reaching out! Allow us to assist. In order to update your device's software, you'll need to be in the U.S. and on our network. We have more information about this on our page dedicated to updating software on your device. Please let us know if you have any further questions, or concerns. Thank you!

 

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

10 months ago

My Galaxy s6 active has a black screen and is doing nothing but showing the blue light in the top left-hand Corner what can I do to rectify this matter?

Lilybell2

ACE - Professor

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1.7K Messages

10 months ago

@Ritjames Press and hold the power and volume down keys for at least 7 seconds to restart your phone.  If that doesn't help, it may be finished. 

 

 

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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