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Tutor

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5 Messages

Fri, Feb 2, 2018 2:03 AM

how to unlock my samsung galaxy s7 edge

paid off my phone, waited a week, then submitted an unlock request.. gonna stay with ATT but want to be able to  go to England and  buy a sim card and use it for the 3 weeks I will be there.. will be back with att after 3 weeks.

 got the unlock request approved, and received the code with instructions via email.

instructions state "remove battery" and replace with non ATT sim card.... can't remove battery from my S7 Edge and don't have NON att sim card. 

 how do I unlock phone?.

Responses

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

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19.2K Messages

2 years ago


@kzm99d55 wrote:

Thank you for your reply.. But....

my samsung galaxy S7 Edge shows in my manual and via ATT as model G935A. looking at the  'Support Article"  you pointed me to, there is no G935A model in the samsung section. so it defaults to the 'all other models' section of the  article. which states the following:

 

All other Samsung devices

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays” Enter the device unlock code.”

4. Enter the unlock code.

5. Press OK.

 

the  support article shows a date of 2016, was probably written before the S7 Edge came out so is obviously outdated ans  many newer models are not even in that document,

And the samsung s7 edge does not have a removable battery. so I cannot  follow this procedure.

So AGAIN I ask:

 

what is the procedure to  unlock my paid off samsung galaxy s7 edge after  I receive the code from  ATT? And  how do I get a  blank SIM card if the  procedure states that I need one.?

 

 

I obviously want to get this done before I go overseas to avoid any surprises.

 

Thank you for any help.

 


Many users want to SIM Unlock their phones as soon as the phone becomes eligible to receive an unlock code. However all the guides on the support site requires you to insert a SIM Card from another network in order to get to the unlock screen and enter your code. As you can imagine, many of us are not switching to another carrier and do not have a sim card from another carrier. We are simply unlocking our phones so that we can do more with it!

 

There is a secret code to bring up the Screen to Enter Your Unlock Code.

 

The secret code is:

 

#7465625*638*#

 

You dial this code as it is shown above, it brings up the form to enter your unlock code. As soon as you submit your valid code, your phone is unlocked.

 

This code works with most Samsung devices I tried on.

 

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

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114K Messages

2 years ago

Hello @kzm99d55,


An unlocked device can be very beneficial, especially for the trip you have planned in Europe. I am glad you brought this to our attention! We know how important our customers concerns are and we definitely want to make sure we get to the bottom of this!


It is great to hear your device has been approved for a device unlock. To ensure you received the proper instructions, we invite you to check out this great support article which provides step by step instructions for specific phones.


Please let us know if this works out for you. We are here if you need additional support!


Vanessa, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

5 Messages

2 years ago

Thank you for your reply.. But....

my samsung galaxy S7 Edge shows in my manual and via ATT as model G935A. looking at the  'Support Article"  you pointed me to, there is no G935A model in the samsung section. so it defaults to the 'all other models' section of the  article. which states the following:

 

All other Samsung devices

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays” Enter the device unlock code.”

4. Enter the unlock code.

5. Press OK.

 

the  support article shows a date of 2016, was probably written before the S7 Edge came out so is obviously outdated ans  many newer models are not even in that document,

And the samsung s7 edge does not have a removable battery. so I cannot  follow this procedure.

So AGAIN I ask:

 

what is the procedure to  unlock my paid off samsung galaxy s7 edge after  I receive the code from  ATT? And  how do I get a  blank SIM card if the  procedure states that I need one.?

 

 

I obviously want to get this done before I go overseas to avoid any surprises.

 

Thank you for any help.

 

Tutor

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5 Messages

2 years ago

Thank you for your support. Yes the  secret code method did work!

Contributor

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1 Message

2 years ago

Nicely Done!  This worked like a charm and much easier than the "official" method.  Of course, it's not to AT&T's advantage to have unlocked devices, so ....

 

I appreciate the information.

Contributor

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2 Messages

2 years ago

I kind of have a similar problem but I'm trying to unlock my tablet instead of my phone. I do not have a SIM card from another carrier is there some way to unlock my tablet like there is with the phone with a secret code?

Contributor

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1 Message

2 years ago

#PINLOCK*NET*#
-Former SamS Employee

Tutor

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3 Messages

2 years ago

I have similar problem,I typed #7465625*638*# and i get window : Network Lock    Enter Network Lock Control Key. I enter code witch AT&T give me but dont work ( Unlock request unsuccessful)

Tutor

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5 Messages

2 years ago

take your emails with the unlock code, print out this thread, and take it to your nearest ATT store, ask them to help.. its probably something  minor that you are doing wrong...


Tutor

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3 Messages

2 years ago

We dont have AT&T store in Bosnia and Hercegovina.. 😞

Contributor

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1 Message

a year ago

Thanks!  My instructions and unlock code came on 1/8/2018 and said to enter:

#0111*, unlock code, #

with sim card removed.

 

DID NOT WORK!

The magic number, above, worked.

Contributor

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1 Message

a year ago

Hi,

 

I have a same problem with the phone I bought as a present need to unlock it.

Would you be so kind to write down all the steps please as I am very scarred doing something wrong. 

 

Is it the right way?

 

1. #7465625*638*#

2. New window opens do I write in only the code it was sent by At&T or with

#0111* AT&T code#

 

I am desperate for help 

 

Thank you in advance

 

Contributor

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2 Messages

a year ago

I'm having the same issue. This is the instructions that came in the Unlock instructions:

1. Power off the device and remove the SIM card.

2. Power on the device.

3. Enter #0111*, the unlock code, and #. The device cycles off and back on.

It doesn't work.

 

 

Contributor

 • 

2 Messages

a year ago

Can't  Unlock my S7 with these  instructions:

1. Power off the device and remove the SIM card.

2. Power on the device.

3. Enter #0111*, the unlock code, and #. The device cycles off and back on.

 

Any help would be appreciated.

Contributor

 • 

1 Message

7 months ago

Samsung Galaxy S5, S5 Active, Galaxy S6, S6 active, S6 edge+, Galaxy S7, S7 edge, S7 Active, Galaxy S8, S8+, S8 Active, Galaxy S9/ S9+

1. Turn off your Galaxy.

2. Take the AT&T SIM out of the slot.

3. Insert the SIM from the other wireless carrier.

4. Power the phone back on. When the phone prompts, provide the unlock code that you received from AT&T.

5. Complete the remaining setup process by following the displayed instructions.6. Start using your Galaxy normally.

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