Announcements
HBO Max - where HBO meets so much more!

New Member

 • 

1 Message

Thu, Apr 9, 2020 8:17 AM

How to remove my device from another account

I'm trying to unlock my Alcatel allura it hasn't been used in almost three years. I let a friend see if he liked it by putting his sim card in it. He didn't want the phone so now I'm trying to unlock it. When I do it tells me it's linked to another account and I have to get it removed. How do I go about doing this?

Responses

lizdance40

ACE - Sage

 • 

75.3K Messages

2 months ago

The other person has to remove it from their account, either by calling or live chat with AT&T.
Or you can always ask that person to process the unlock

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.