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Thu, Apr 9, 2020 8:17 AM

How to remove my device from another account

I'm trying to unlock my Alcatel allura it hasn't been used in almost three years. I let a friend see if he liked it by putting his sim card in it. He didn't want the phone so now I'm trying to unlock it. When I do it tells me it's linked to another account and I have to get it removed. How do I go about doing this?



ACE - Sage


79.8K Messages

8 months ago

The other person has to remove it from their account, either by calling or live chat with AT&T.
Or you can always ask that person to process the unlock

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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