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R

New Member

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3 Messages

Sun, Nov 28, 2021 3:16 AM

How to enable VoLTE on a Moto Z2 Play phone

How do you enable VoLTE on a Moto Z2 Play phone? The device hardware itself supports it if I understand the documentation correctly. So is there a special software or configuration setting to make VoLTE work on the AT&T network?

Accepted Solution

Official Solution

joeldf

ACE - Guru

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659 Messages

2 m ago

You don't.

Either AT&T supports the phone or they don't. And according to AT&T's list of supported devices, at the moment, they don't.  They support the Z2 Force Edition, but not the Z2 Play which has a different model number. 

Just remember, it's not about whether the phone can work with VoLTE in general, it's whether it works with AT&Ts specific requirements for their version of VoLTE. While there are a lot of Motos that are supported, your specific model is not. 

Unless AT&T somehow adds it to their list before Feb of next year, time to look for another phone.

(edited)

New Member

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3 Messages

2 m ago

Thanks for the quick response @joeldf -- not the answer I wanted to hear for a decent mid-range phone that is not that old.

It is more than a bit frustrating that two large players like Motorola and AT&T (at least one party and/or the other) apparently don't have their act together when it comes to  properly supporting the VoLTE specification.

And it is frustrating that the FCC is letting AT&T and the other service providers get away with this (as well as the device vendors). Not everyone wants to update their phone, alarm system, etc. that they purchased 2 years ago without a clear warning from the device vendor that it would become unusable in Feb 2022.

New Member

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3 Messages

2 m ago

Hey ATT -- could you please have someone look into supporting VoLTE for the Moto Z2 Play device?

If you cannot support it, please provide a clear answer as to why not. Is it a problem on the Motorola end, or a problem on the AT&T network end? Or where is the problem?

sandblaster

ACE - Expert

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55.4K Messages

2 m ago

This is totally on Motorola’s end. To get a phone supported, the manufacturer must submit it for certification testing. Motorola apparently opted not to submit that model.

Constructive

Employee

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25.4K Messages

2 m ago

without a clear warning from the device vendor that it would become unusable in Feb 2022.

they have been announcing it many different ways for 2 years

joeldf

ACE - Guru

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659 Messages

2 m ago

@RoswellRogue 

AT&T won't tell us anything on how and why they do things.  But as noted above, it's on the OEMs to submit the phones they want to be supported.  And you can be sure it involves paying AT&T a fee.  Motorola is probably only submitting the phones they feel they get the most return on, beyond the phones AT&T actually sells or sold which are probably all already on the list.

Here is the entire list of Motorola phones that AT&T supports as of Nov. 4th.  And it's a lot.  Just not yours.

(edited)

New Member

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2 Messages

1 m ago

There is a separate list for Unlocked Devices,  with fewer Moto models shown. My g6 Play seems to be caught in limbo between the two (both lists were refreshed on 15 December). If this gap is legitimate, then is there some software update needed for compatibility that Motorola hasn't bothered to offer? Can AT&T explain the differences so we can arm ourselves with the right tech buzzwords and go back to the manufacturer for an explanation?

joeldf

ACE - Guru

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659 Messages

1 m ago

@BikerDanM ,

It's not up to you, nor can you do anything about it.

It's about Motorola paying AT&T to have a particular device certified. If one isn't on the list, then there must be a reason.

Corporate Motorola and corporate AT&T are under no obligation to tell anyone why any specific corporate decision is made.

It may just come down to that device not having enough presence (customer use) for AT&T to bother supporting it on their network.  Afterall, they are the ones that'll be taking support calls if something isn't working right.

New Member

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2 Messages

24 d ago

In this case, the one easy thing I can do is to order a new SIM card. My same service account with TracFone will work just fine by simply switching to T-Mobile coverage instead of AT&T. And T-Mobile's compatibility checker web page checks right down to the detail of specific IMEI numbers/patterns. They say I'm good to go, so I'm going. And if Tracfone chokes after that, I'll hit up the T-Mobile store for two more SIM cards and a new account for complete carrier swapover of both lines. My sparse usage isn't going to make or break either company, but if similar small impacts add up maybe AT&T will feel some sort of blip...

joeldf

ACE - Guru

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659 Messages

24 d ago

You have to do what you're comfortable with.  No one is forced to put up with AT&T.

But also know that AT&T is aware of what they are doing.  You can be sure that the phones AT&T does not support are the ones that are not very common on their network anyway.  They are happy to let them go.

However, in a few years, I'm sure AT&T will become more BYOD friendly again as the VoLTE and 5G standards level out.  They will never allow just any phone, but I'm thinking they will eventually open themselves up more than they are now.

It's a cycle they've been in before - especially during the 4G/LTE transition and dropping of Edge/2G service.  They were very tight with the allowed phones for a while, but then opened up as LTE was everywhere.  It also helped that more and more phones were being produced that included pretty much every possible GSM/LTE band out there in the world.

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