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New Member

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2 Messages

Mon, Jul 13, 2020 4:03 PM

How to block texts that are coming from an email

I've been receiving texts from an EMAIL (multiple different emails).....not a phone number....an EMAIL. I have an android s9, and I can not figure out how to block these messages. I gets at least 3 a day. Clicking the 3 dots  -- settings -- block numbers and messages....that DOES NOT WORK. 

Responses

Brand User
ATTHelp

Community Support

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127.2K Messages

21 days ago

Hi @meuler

 

Thank you for reaching out to us. We'll be happy to assist you. 

 

Try saving that email address as a contact then block that contact. I've seen some customers have success with that method. You can also report spam texts by forwarding them to 7726. Please let us if this works for you!

 

Darais, AT&T Community Specialist

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New Member

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2 Messages

19 days ago

No, it doesn't work. I tried adding the email to my contact list, but when I look to block it, the y only options I have are: delete, edit and move to folder.

joeldf

ACE - Guru

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501 Messages

19 days ago

It also doesn't help if the spam texts are coming from random email addresses.

 

It's been almost a year now since we last experienced this, but my wife was getting spam texts on her iPhone - several a day for about two weeks.  Every one was from a different email address.  And, of course, we had no way to block them.

 

At the time, we didn't know we could report them by forwarding, but since they did eventually stop, I assume they were picked up by AT&T at some point and blocked within their system.

 

Now, she just gets them maybe once every few months.  She's learned to ignore them, or just delete them since they are so infrequent.

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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