"Hit a Snag" error message when accessing Call Protect Feature in ActiveArmor

Hi there @pivigurl, we want to make sure you're able to use ActiveArmor to its fullest capability. 

There are other troubleshooting steps you can do to get the ActiveArmor wireless app back in working order. Some other options for troubleshooting this app include:

• Clearing the app's cache by going into your device's Settings > Applications > ActiveArmor > Clear Data. This help's fix any glitches going on with the app.
• Force stopping the app by going to the same settings as mentioned above, and selecting Force stop. This'll prevent the app from running in the foreground and background, which is a quick way to troubleshoot any ongoing issues with an app.

In addition to this, please let us know what happens when you try uninstalling the app. We'll be here to help walk you through troubleshooting steps to get your ActiveArmor app working again.

Dylan, AT&T Community Specialist

It seems like there might be a technical glitch or a bug that is causing the error message you're receiving.

One solution you could try is to clear the cache and data for the ActiveArmor app in your phone's settings. This can often resolve issues with apps not functioning properly. You can also try updating the app to the latest version if there is an update available.

If these solutions don't work, you may want to contact AT&T customer support for further assistance. They may be able to provide you with specific troubleshooting steps or escalate the issue to their technical team for a resolution.

I hope this helps, and that you're able to get the Calls feature working properly soon.

Uninstalling and Reinstalling the app seemed to work. Thanks

That's great news, pivigurl. We're happy to hear that the Call Protect feature is working for you now. You're very welcome, it's our pleasure to help. We'll be here if you ever need further assistance in the future.  Thanks again for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist.