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Cheryl3950's profile

Contributor

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1 Message

Thu, Apr 25, 2019 2:59 PM

Hard reset LG-V410

I haven’t use my LG Tablet for a couple of years and can’t remember the password. Nor can I figure out how to get her hard reset to work. I’ve looked online and tried to follow the directions and although I can turn it off and then hit the button below then hit the offi again it just is not working any help is appreciated.

Accepted Solution

Official Solution

ATTHelp

Community Support

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196K Messages

3 y前

Hello @Cheryl3950

 

Allow us to offer a helping hand!

 

It is recommend to back up your files and device data before starting a factory reset on the tablet. Feel free to try these steps:

  1. Turn the tablet off.
  2. Press and hold the Power/Lock Key + Volume down Key on the right side of the G-Pad.
  3. Release only the the Power/Lock Key when the LG logo is displayed and keep pressing the Volume Down Key.
  4. While continuing to hold the Volume Down Key, Immediately press and hold the Power/Lock Key + Volume Up Key at the same time.
  5. Release all keys when the Factory Hard reset screen is displayed.
  6. Press the Power/Lock Key to continue or either of the Volume Keys to cancel
  7. Press the Power/Lock Key once more to confirm or either of the Volume Keys to cancel.
  8. You device will perform a hard reset.

You can also review our AT&T Device Support/ LG G Pad for more information and troubleshoot steps with setting up your tablet.

 

We hope this is helpful, and have a great day!

 

Dwight, AT&t Community Specialist

 

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