Got Sent to Pending
So I got gifted a Razer phone 2 that is an AT&T phone, but I am a TMobile user, so I had filled out the request to get it unlocked. I did the 24 hour authentication thing and it had been in progress for two business days. Now the screen to check on it says pending and to refer to an email that I had never received. I have checked my spam folder as well. Do I need to submit a new request or is there a step I am missing here? Thank you for any help in advance.