AT&T Community Forums

GoPhone Unlocking Device Error

So I decided to change phone companies due to finacial reasons and tried to send in a unlock device rquest. However, I was responded with "Your device is currently active on another AT&T customer’s account." I tried using all four emails I had to see if any one of them would be correct, even using the one on the GoPhone account, but it turns out that none of the emails were registered with AT&T at all. I would prefer not buying a new phone or paying someone online to get the code for me, so does anyone have a solution?

Responses

ATTHelp

Community Support

•

224.9K Messages

7 years ago

Hey @M.Faustus,

Good morning! I can definitely understand not wanting to purchase a new device. It will be my pleasure to assist you with getting your phone unlocked.

We do have a few requirements for your GoPhone to be eligible to be unlocked.

Your device must have been active for at least 6 months.
Be designed for use on, and locked to, the AT&T network.
Not be reported lost or stolen.
Not be involved with fraudulent activity.
Have all service commitments and installment plans completed and all early termination fees paid in full.
Not currently be active on a different AT&T customer's account.

If you meet these requirements I invite you private message me @ATTMobilityCare with your first and last name, the device’s IMEI, your phone number, and the best time to contact you.

I look forward to working with you!

Daniel, AT&T Community Specialist

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M.Faustus

GoPhone Unlocking Device Error

ATTHelp

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