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Contributor

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1 Message

Mon, Jan 21, 2019 7:34 PM

Google account

I found an Alcatel phone in a dumpster at dollar general model #5044R When I do hard factory reset it ask for Google account that was sync to that phone how do I bypass it 

 

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ATTHelp

Administrator

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108.5K Messages

a year ago

Greetings @Joeylee!

 

Bypassing that security feature requires entering the required info which is only knowledgeable to the owner of the Google account.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I found an AT&T tablet and I cannot bypass the owners Gmail account before I factory Data reset  what can I do? ??