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New Member

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4 Messages

Wed, Jun 10, 2020 4:31 AM

Getting Test message: Emergency Alert - This is a TEST of AT&T Wireless Emergency Alerting System

@ATTHelp @ATTHelpForums

Hi,

I am getting almost everyday multiple test messages like below.

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Emergency Alert (exercise)

This is a TEST of AT&T Wireless Emergency Alerting System. Please Ignore 0000C759-15548E9

Emergency Alert (Operator)

This is a TEST of AT&T Wireless Emergency Alerting System. Please Ignore 0000C75B-15548E9

Emergency Alert (Operator)

This is a TEST of AT&T Wireless Emergency Alerting System. Please Ignore 0000C75D-15548E9

Emergency Alert (Operator)

This is a TEST of AT&T Wireless Emergency Alerting System. Please Ignore 0000C75F-15548E9

------------

My phone is OnePlus2-Android, I did all below & still getting above test alerts

  1. I did register for DND through https://www.donotcall.gov/

  2. I called AT&T customer support & requested to be removed from Test alerts

Responses

Constructive

Employee

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12.4K Messages

2 months ago

although the frequency of your alerts are odd. You cannot stop them they are required by the fcc and other government agencies. There is no opt out option. Same as the alerts on your tv or radio.

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Brand User
ATTHelp

Community Support

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127.2K Messages

2 months ago

Good Morning @VenkataraoN,

 

Thanks for your help @Constructive .

 

You do in fact have the option to opt out of Wireless Emergency Alerts what you cannot opt out of are presidential alerts.  To do this on your device, you would need to check the manufacturers site for how to do that. as you are using a non supported device with AT&T.  I agree the frequency of those messages is odd, you should see an option to turn those notifications off.

 

Let us know if you need additional assistance.

 

MichaelY, AT&T Community Specialist 

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New Member

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4 Messages

@ATTHelp Thank you for the response.

I am talking about test alerts, not the real alerts. Why AT&T sending me these test alerts? Customer support did mention that they disabled, but still I am getting..

Its as if AT&T is using my mobile number as Beta or Alpha test number & sending test messages or alerts without my permission..

I don't see an option to disable test alerts on Onepolus2, at the same time given its not supported with AT&T I am ideally not supposed to receive these. Could you please check if something to be disable at AT&T side and accordingly can be fixed?

(edited)

Brand User
ATTHelp

Community Support

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127.2K Messages

Hello @VenkataraoN,

 

The types of alerts you are referring to are not sent by AT&T they are usually sent from a federal, state or other local authority .  

 

Since they are not issued by AT&T, there would not be anything for us to check other than you checking directly with the manufacturer of your device to see what can be done to disable those alerts.

 

MichaelY, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

Hi @ATTHelp

Alert popup says its a test one & it came from AT&T. Doesn't it clearly say its coming from AT&T test?

Emergency Alert (exercise)

This is a TEST of AT&T Wireless Emergency Alerting System.

(edited)

Brand User
ATTHelp

Community Support

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127.2K Messages

Good Afternoon @VenkataraoN,

 

You will find on this site:

 

 
It states:
 
  • Participating wireless carriers may offer subscribers with WEA-capable handsets the ability to block alerts involving imminent threats to safety of life and/or AMBER Alerts. Consumers cannot block emergency alerts issued by the President.

If you were using a supported Device, we would be able to further escalate the matter.

 

MichaelY, AT&T Community Specialist

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New Member

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4 Messages

@ATTHelp @ATTHelpFeedback 

I am afraid my point is getting missed from your side, there are definitely not a presidential alerts or other emergency alerts.

 

This surely says AT&T test message. Please read through below message to confirm that its not an actual real message from anyone, but a test alert from AT&T. It clearly says TEST of AT&T Wireless Emergency Alerting System, please read through below..

 

Emergency Alert (exercise)

This is a TEST of AT&T Wireless Emergency Alerting System. Please Ignore 0000C759-15548E9

New Member

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2 Messages

I am having the same problem with a Galaxy S6 phone.  It constantly gets TEST messages from AT&T not the intended alerts.  The general public should not be getting the test messages just the alerts.  Sometimes there are 8 tests per day!  They sometimes come so frequently I have to shut the phone off since the tests are just as loud and intrusive as the alerts.  Please help us address the question of why we are getting WEA test messages in addition to alerts.  There is no way to opt out of test messages since we should not be receiving them in the first place.  

I do understand that local emergency agencies may be sending out these tests not AT&T.  But there is no clue as to which agency is sending them.  It would be helpful to know how to figure out which agencies are using WEA and are sending out tests and then maybe we can get our phone numbers removed from the test list.  Can AT&T trace the sender of these tests?

Jeff (Edited as per community guidelines)

(edited)

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