Tutor
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3 Messages
Galaxy S9+ won't download photo messages while on wifi
When I'm connected to wifi, photo messages will not download. As soon as I turn the wifi off the photos come through no problem. I have tried it on several different wifi connections, and it doesn't matter which one I'm connected to (even if it's AT&T wifi). This is something that started quite recently. It is very frustrating to have to turn wifi off in order to download photos.
Accepted Solution
Official Solution
ATTHelp
Community Support
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230.7K Messages
4 years ago
Hey there @hgeiling!
Allow us to assist. Try resolving your experience by making sure that mobile data is enabled:
Now restart your device and try to receive picture messages from your contacts.
Also, make sure to clear your messages app's cache and data to see if the issue persists.
Now reboot your Samsung Galaxy S9 and test whether you're able to receive pictures.
Let us know how this works for you.
Lar, AT&T Community Specialist
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hgeiling
Tutor
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3 Messages
4 years ago
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ATTHelp
Community Support
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230.7K Messages
4 years ago
That's awesome @hgeiling!
Glad those set of instructions helped resolve your issue of downloading pics on your phone.
Hope you enjoy the rest of your day!
Lar, AT&T Community Specialist
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wesjenn520
Contributor
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2 Messages
4 years ago
This did not work for me. I followed the above directions and still have the issue. I have a Galaxy Note8
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vincemassoli
Tutor
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3 Messages
4 years ago
I have tried all of the above (a few times) and my Galaxy S9+ will still not download the pictures attached to a text while it is on wifi. As soon as I take it off of wifi and click on the download, the picture downloads in seconds. This has been happening for the last couple weeks. Any help is appreciated.
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BenC63
Tutor
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2 Messages
4 years ago
This solution did not work for me. 😡 This has recently become an issue and mainly from one person that also happens to be a ATT user. As soon as I turn off wifi, the photos come through. Really a pain in the rear!
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vincemassoli
Tutor
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3 Messages
4 years ago
I read on another thread that turning 'wifi calling' off will allow the pictures in a text to download normally while you are on wifi. I tried this and it worked. Obviously, the wifi calling should not make a difference, but apparently it does.
Would be great if someone from ATT would respond to this issue. I am going to call them to see what they say.
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vincemassoli
Tutor
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3 Messages
4 years ago
Just got off a Chat with ATT. They said that this issue with wifi calling turned on and stopping pictures from dowloading is a bug with the newer models of the Galaxy phones. And that a bug fix should be coming out in the next few days (today is 12/9/2019).
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hgeiling
Tutor
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3 Messages
4 years ago
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BenC63
Tutor
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2 Messages
4 years ago
Unfortunately, they are wrong. I don't use wifi calling and the issue still exists for me. Just having regular wifi on seems to cause the issue.
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