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Tutor

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3 Messages

Mon, Oct 14, 2019 1:47 PM

Galaxy S9+ won't download photo messages while on wifi

 When I'm connected to wifi, photo messages will not download.  As soon as I turn the wifi off the photos come through no problem.  I have tried it on several different wifi connections, and it doesn't matter which one I'm connected to (even if it's AT&T wifi).  This is something that started quite recently.  It is very frustrating to have to turn wifi off in order to download photos.

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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140.1K Messages

a year ago

Hey there @hgeiling!

 

Allow us to assist. Try resolving your experience by making sure that mobile data is enabled:

  1. From any screen, swipe down to reveal the notification panel.
  2. Tap & hold either Wi-Fi or mobile data.
  3. If inactive, turn on mobile data.

Now restart your device and try to receive picture messages from your contacts.

 

Also, make sure to clear your messages app's cache and data to see if the issue persists.

  1. From your Home screen, swipe down to reveal the notification bar and tap Settings icon.
  2. Select Apps & notifications.
  3. Select See all apps.
  4. Select Messages app from the list.
  5. Select Storage.
  6. Select Clear cache.
  7. Select Clear data.

Now reboot your Samsung Galaxy S9 and test whether you're able to receive pictures.

 

Let us know how this works for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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11 Messages

@ATTHelp The cache is not - nor was it ever part of the problem and even with the Wifi calling disabled as suggested - it still will not download photos with a wifi connection established.

@ATTHelp this is VERY FRUSTRATING and HIGHLY INCONVENIENT - and needs to be resolved ASAP!

Robert Krecker, CPP

Tutor

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3 Messages

a year ago

This worked! I just had to clear the cache in my messages app. Thank you!

New Member

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11 Messages

2020-06-05

I'm happy this worked for you, but it DOES NOT resolve my - or MANY other's issue.

(edited)

Brand User
ATTHelp

Community Support

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140.1K Messages

a year ago

That's awesome @hgeiling!

 

Glad those set of instructions helped resolve your issue of downloading pics on your phone.

 

Hope you enjoy the rest of your day!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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11 Messages

@ATTHelp - anything for the rest of us with the same problem????

Contributor

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2 Messages

a year ago

This did not work for me. I followed the above directions and still have the issue. I have a Galaxy Note8

Tutor

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3 Messages

a year ago

I have tried all of the above (a few times) and my Galaxy S9+ will still not download the pictures attached to a text while it is on wifi.   As soon as I take it off of wifi and click on the download, the picture downloads in seconds.  This has been happening for the last couple weeks.   Any help is appreciated.   

New Member

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2 Messages

Same thing is happening to me. Sends pictures fine and can receive if I manually take it off wifi. I too have a Samsung S9+

(edited)

Tutor

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2 Messages

a year ago

This solution did not work for me. 😡 This has recently become an issue and mainly from one person that also happens to be a ATT user. As soon as I turn off wifi, the photos come through. Really a pain in the rear!

Tutor

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3 Messages

a year ago

I read on another thread that turning 'wifi calling' off will allow the pictures in a text to download normally while you are on wifi.  I tried this and it worked.  Obviously, the wifi calling should not make a difference, but apparently it does.

 

Would be great if someone from ATT would respond to this issue.   I am going to call them to see what they say.

New Member

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11 Messages

The Wi-fi calling suggestion doesn't work either.

I'm guessing @ATTHelp can't really, or does not want to help.

Tutor

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3 Messages

a year ago

Just got off a Chat with ATT.  They said that this issue with wifi calling turned on and stopping pictures from dowloading is a bug with the newer models of the Galaxy phones.  And that a bug fix should be coming out in the next few days (today is 12/9/2019).  

New Member

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2 Messages

Guess they are still waiting for the fix cuz I still have this problem.

New Member

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11 Messages

As of 2020-06-05 this is STILL an issue!

Tutor

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3 Messages

a year ago

Good to know. It's been really irritating having to turn my wifi off just to get photos to download. Thanks for the update!

Tutor

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2 Messages

a year ago

Unfortunately, they are wrong. I don't use wifi calling and the issue still exists for me. Just having regular wifi on seems to cause the issue.

New Member

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11 Messages

Agreed, and @ATTHelp isn't offering any resolution!

Teacher

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11 Messages

a year ago

Hope so. Been an issue for me over a year. I have no cell service where I live, only wifi calling. Used to have a microcell but they discontinued that. I also get some texts along with photos when I hit a cell tower that never came through while on wifi calling.. stinks!

New Member

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11 Messages

Agreed, and @ATTHelp isn't offering any resolution!

Treyes

Mentor

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31 Messages

a year ago

Hey  ATTCARES, ( LAR) did you even read the problem before you gave your reply and marked it solved? The problem isn't that the mobile data is off, it's that the images are not downloading when on WIFI. How can you mark an issue resolved when you haven't even followed up with the user to find out if indeed it has been resolved? 

New Member

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11 Messages

My guess is NO - the problem I posted wasn't read (or comprehended). @ATTHelp just wanted to put anything out there in an attempt to appear responsive. Whether the information actually works is irrelevant!

Teacher

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11 Messages

a year ago

I have an ATT S10 now and the problem still persists. My wife on the S8 and now an S9 has the same issue. It's been a few years now so issue is not resolved, I've seen any solid answers or resolutions at all. 

New Member

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11 Messages

8 months ago

Did not work on either of my Galaxy S9+ with Android V10 installed. Anyone have an idea why I cannot send or receive photos while connected to my WiFi (5GHz w/ 650Mbps link speed)?

New Member

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11 Messages

And my Wi-Fi calling is disabled.

New Member

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11 Messages

6 months ago

The silence from @ATTHelp speaks volumes to the ability to actually resolve an issue for their customers!

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