New Member
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1 Message
Galaxy s9+ android 10 update
Recently just joined att prepaid. It shows that there is an update for galaxy 9/9+ to android 10 but my phone has yet to receive the update. Is it because I'm on prepaid or do I need to call to have them push the update to my phone. Thanks
ATTHelp
Community Support
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231.5K Messages
4 years ago
Hi, @Dayrew,
Thanks for reaching. We definitely understand the desire to have the latest update on your device. When that update is made available, it usually isn't sent out to all devices at the same time. It's usually a soft rollout. If it hasn't reached you yet, it should do so soon.
Here are things to know about software updates through AT&T. Look over the requirements to update:
If your Galaxy meets the requirements, you should be able to receive the update. If so, you can try to manually update the software on your Galaxy. Follow these steps:
Have a great week!
James, AT&T Community Specialist
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Darkskies7878
New Member
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4 Messages
4 years ago
Did you ever find a solution to android update problem?
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