Galaxy S8 unlocking nightmares - AT&T to Verizon
My Galaxy S8 is locked and AT&T customer service is not helping!! Based on browsing these forums this problem seems incredibly common...I needed to switch carriers due to poor service at my new address. Somehow my phone was locked to AT&T even though I purchased it full price at Target 3.5 years ago. I requested an unlock code which was approved and sent however it did not work to unlock the phone. I have been on dozens of service chats, at least 6-8 hours of phone technical service calls with AT&T and Verizon (my new provider). I've been directed by AT&T to Samsung as being responsible for the problem unlocking the phone and then told by Samsung customer service that they have zero responsibility for it. I'm going on 4 days without a phone and have been told to "buy a new one" to fix the problem.
I see dozens of different offshore unlocking websites offering this service but I'm confused as to how they can get these codes when Samsung or AT&T and Verizon are not able to?? This is maddening and I've seen others on this forum who have been dealing with this for over a month now and still no solution?? Has anyone resolved these more complex phone unlock problems internally via AT&T customer service? I am yet to see a story of a similar problem being fixed.
I've seen people recommend to file FCC complaints which is likely my next task. Who knows whether this does anything but I'm fed up and out of ideas.
I know these forums are being prowled/commented on by all of the unlock service websites who charge for this thing but there has to be a more official carrier solution...
Any ideas anyone?