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Contributor

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7 Messages

Tue, Nov 24, 2020 8:53 AM

Galaxy S8 unlocking nightmares - AT&T to Verizon

My Galaxy S8 is locked and AT&T customer service is not helping!!  Based on browsing these forums this problem seems incredibly common...I needed to switch carriers due to poor service at my new address.  Somehow my phone was locked to AT&T even though I purchased it full price at Target 3.5 years ago.  I requested an unlock code which was approved and sent however it did not work to unlock the phone.  I have been on dozens of service chats, at least 6-8 hours of phone technical service calls with AT&T and Verizon (my new provider).  I've been directed by AT&T to Samsung as being responsible for the problem unlocking the phone and then told by Samsung customer service that they have zero responsibility for it.  I'm going on 4 days without a phone and have been told to "buy a new one" to fix the problem.

I see dozens of different offshore unlocking websites offering this service but I'm confused as to how they can get these codes when Samsung or AT&T and Verizon are not able to??  This is maddening and I've seen others on this forum who have been dealing with this for over a month now and still no solution??  Has anyone resolved these more complex phone unlock problems internally via AT&T customer service?  I am yet to see a story of a similar problem being fixed.

I've seen people recommend to file FCC complaints which is likely my next task.  Who knows whether this does anything but I'm fed up and out of ideas.

I know these forums are being prowled/commented on by all of the unlock service websites who charge for this thing but there has to be a more official carrier solution...

Any ideas anyone?

Responses

Constructive

Employee

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17.8K Messages

2 months ago

This post is just annoying. Again enjoy your limited time of having the phone unlocked. Someone’s been searching the internet and posting only what supports their cause. This post needs to be locked 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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81.5K Messages

2 months ago

@Constructive 

not true.  Once an unlock code is entered, and it is a valid code, the phone cannot be relocked. It is permanent.   
The only time a phone is temporarily unlocked is when it’s an iPhone and it has been hacked. The hack is removed during the next operating system update.   

I have also gone outside of AT&T to have a phone unlocked, it also happened to be an S8 series phone.   The phone worked fine on AT&T and converted to Verizon beautifully.   

I think it was a year ago that AT&T discovered that a bunch of its employees were passing on unlock codes for kickbacks. They were of course dealt with severely and that plug the hole for at least a little while.   

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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17.8K Messages

2 months ago

@lizdance40 my post was directed to the op spewing nonsense 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

81.5K Messages

2 months ago

The op has some entitlement issues that he can work out with the FCC. But it is not true that an android unlock code is temporary or that the unlock is temporary.  It’s not a hack.   He has permanently unlocked his phone and the only way it will become re-locked to AT&T is if he foolishly uses it on wing Alpha network, it relocks everything.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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