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curiousblue88's profile

Contributor

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2 Messages

Sat, Sep 29, 2018 6:33 PM

Galaxy S8 + Red Tint after update

I have a Galaxy S8+  (G955U) and after a recent Android update was installed, my screen is displaying everything with a red tint. I can confirm that blue light filter IS NOT active. Also, I have booted the phone in safe mode and the problem still persists. I am currently using adaptive display in the display settings, and the color balance is unable to correct the red tint (changing color to cooler and moving the red color slide all the way to the left)

 

The interesting thing is, when the phone first boots, the white color is correct (Samsung, AT&T logo, Galaxy logo). Even when the home screen loads up on start, the white color is correct for the first few seconds, and then colors revert to a red tint.

 

In an act of desperation, I performed a factory reset hoping this would resolve the issue. I can report it has not. I am out of options or ideas on how to correct the situation. A Samsung repair center is 1.5 hours away, and I don't feel they can correct the red tint, as it seems the issue is software, and not hardware.

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.2K Messages

4年前

Hello, @curiousblue88,

 

The red tint following an update is a known issue. Samsung has rolled out an update to address it, but the red tint pops up occasionally. Go into Settings>Software update to make sure there isn't an update pending for you that will clear this up.

 

If your updates are all up to date, try to wipe your cache. The steps for that are these:

 

  1. Turn off the S8+.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all the keys. Installing system update will show for 30 to 60 seconds before showing the Android system recovery menu.
  4. Press the Volume down key to highlight Wipe cache partition.
  5. Press the Power key to select.
  6. Press the Volume down key to highlight yes and press the Power key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Power key to restart your S8+.

 

Please let us know if these steps helped!

 

James, AT&T Community Specialist

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