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jstrese18's profile

Tutor

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4 Messages

Mon, Apr 15, 2019 3:23 AM

Galaxy S8+ No Network Connection After Android Pie Update

Hello,


My Samsung Galaxy S8+ refuses to connect to the cell network after the Android Pie update that I was given yesterday. I've tried the following to fix it:

  • Reset APN settings to default
  • Reset Network Settings
  • Factory reset

The phone still will not connect to the cell network. I have 3-4 bars but there's no LTE/4G/3G/2G icon next to it and data, calling, texting, etc fails.

 

Is this a known issue, if so how do I fix it?

 

Thanks.

ATTHelp

Community Support

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171.4K Messages

2 y ago

Hello, @jstrese18,

 

We'd love to help with this. To do so, we'll need some account information.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

 

James, AT&T Community Specialist

Tutor

 • 

3 Messages

2 y ago

Since the AT&T Android 9 version 1.0 update, the cellular reception has gotten much worse at work and other locations.  Hoping there will be another update with a better radio.  Restarting the phone does not help.  I have not taken any other steps to correct the issue as it only started being an issue since this update.

Contributor

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1 Message

2 y ago

My Galaxy s8 loses cell signal completely in places where my s7 never did. I have reset the network, and tried many other fixes. Still does the same thing. It uses Android version 9.0.

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