Galaxy S7 Unlock Not Found!
I recently purchased a Galaxy S7 off Ebay that is locked to ATT. The phone looks brand new, and I doubt it was ever used because it is in the original plastic film still. I am not currently an ATT customer, so I tried to unlock on the portal by entering my IMEI code and selecting that I am not a customer. However, I get a message that says my IMEI number cannot be found in the system. After receiving this error, I entered the IMEI number on the Go Phone page to see if the phone was eligible for an ATT sim. It found my device just fine, correctly identifying it as a Galaxy S7, and informing me that I am eligible for an ATT plan.
It seems that the phone might not have ever been activated on the ATT network, and that is why the IMEI number cannot be found in the system for an unlock.
Anybody else ever encounter a problem like this?