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New Member

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4 Messages

Wed, Jun 24, 2020 3:54 PM

Galaxy S20 Ultra - no wifi calling button

I called AT&T and asked if my sim would work fine with an unlocked phone purchased elsewhere, fine and no problem was the answer.

I purchased an unlocked Galaxy S20 Ultra from Best Buy on offer, put my AT&T sim in - now I find I have no wifi calling button and I can't get wifi calling and texts to work. I was scrounging around the net trying to find what I was missing when I came across a few threads saying that wifi calling is not enabled on non at&t branded (purchased from at&t) cell phones. Is this where my problem lies?

I pay AT&T for my cell phone service, the coverage is terrible in my home location and I rely heavily on wifi calling and messaging. Is my cell phone service bill now going to go down because you are not providing me with part of the service that I pay for?

 

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Employee

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17.8K Messages

7 months ago

no they will not discount your services its up to the customer to choose a provider that works for them, wifi calling is not available to non branded at&t phones, you dont pay for wifi calling its a feature on the at&t branded phone and are not obligated to provide all features that a branded phone gets. @lizdance40 am i missing anything?

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New Member

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4 Messages

The phone itself has Wifi calling and messaging, I found it in Settings->Search->Wi-Fi Calling. It is turned on and should be active. From everything I read this functionality is available to the phone via Samsung but has been actively disabled by AT&T. When I put my AT&T sim in, the phone updated and the Wi-Fi Calling option was removed. There is no reason for AT&T to turn off a feature of a phone that I purchased in good faith, that doesn't actually cost them anything to leave enabled.

GLIMMERMAN76

ACE - Expert

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20.9K Messages

7 months ago

Samsung needs to put a disclaimer on this.  And ATT needs to train its reps better.

 

You will get VoLTE with the s20 U1 series

 

But you will not get wifi calling.  There are prices to buying a cheaper phone and you just found out why.  If your coverage is that bad at home its time to find a new provider and since you have a unlocked phone your good to goto any carrier you like

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

We just recently moved house from a good AT&T service area to a really bad service area, so I was relying on the wifi calling system to bridge the service issue. Working from home, that would have made this a no real issue situation.
Like I said in my previous reply, the phone has the ability to do wifi calling and messaging, I found it - but AT&T disabled a feature of my phone, my personal property - for what reason?
Wifi calling and messaging by its very nature makes the phone rely on your internet connection, not their network - so where is the cost to AT&T? Unless you can point me to the saving that they are making by turning it off, then this is just a punishment for not paying over the odds for an AT&T provided phone.
Well, now it WILL actually cost them something because a very very long time customer of theirs will be moving over to a different network! 
Sillyness....

lizdance40

ACE - Sage

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81.5K Messages

AT&T is a year behind Verizon is dropping 3g service and allowing more non branded phones access to features like Wifi calling.  The newest high end Samsung’s can enable Wifi calling on big red.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.9K Messages

And its your property but those features are carrier based and can be removed by the carrier you are using.  I would read samsungs TOS as they own the software not you.

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New Member

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4 Messages

Thank you all for your replies. You helped me make the painful decision to switch carriers. If AT&T want to punish their customers for not buying their cell phones from them and haven't got the common sense to leave enabled a feature that costs them nothing and actually helps them because it does not use their network or their service to process calls and messages - that's fine by me. To say I am unhappy with the situation and their service for a very long term customer who has spent a hell of a lot of money with them over the years would be an understatement!
I will move over to a carrier that wants to provide a decent service to their customers and not just rip them off.

(edited)

Lilybell2

ACE - Professor

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1.9K Messages

AT&T's objective in withholding features from non-AT&T branded phones is to "encourage" customers to purchase AT&T branded devices.  More often than not, those AT&T branded devices are locked into the AT&T network for updates to their operating system.  Leave the AT&T network, and the phone will never receive another operating system update again. 

 

Basically, it's a form of bondage. 

 

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New Member

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1 Message

5 months ago

I have wifi enabled calling on my old S8 and now that I've upgraded to an unlocked S20 I bought from Best Buy, I no longer have that feature. It is important for me because I work in the radiology department and being surrounded by lead all day, the AT&T signal is either at low to no reception. So now, my wife, kids, parents, or anyone trying to get a hold of me can not. Not even via text. Thanks AT&T, your service is pretty much useless for 10 hours of my day, 4 or 5 days a week. 

Lilybell2

ACE - Professor

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1.9K Messages

5 months ago

Knowing the policies of companies from which we can obtain service allows us to make choices.  Hopefully, you have more than one choice available. 

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

4 months ago

What are the carriers that offer wifi calling, experiencing the same issue and will be switching. 

New Member

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1 Message

4 months ago

I bought an unlocked note 9 a couple of years ago. Obviously no wifi calling. The fix was simple. I flashed it to the AT&T note 9 o.s. and everything worked as expected. Even ota updates.

New Member

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5 Messages

2 months ago

My Galaxy s20 plus does not have WiFi calling switch. I bought it straight from Samsung, unlocked and to my huge frustration I am not able to make those type of calls. My son bought unlocked iPhone 12 from Apple an he is able to make WiFi calls. I went to ATT office to try to solve the issue, but they were not able to. They advice me to call Samsung, because “issue is clearly with Samsung”.

I am positive that I am not just only ATT customer who is very disappointed with the issue, since on-line communities are full with reports that this is ATT, who is blocking these type of calls on unlocked Samsung devices not bought from ATT.

I think that ATT, in the name of fair business practices, should disclose this issue for customers, so we can decide if we want to continue ATT service.

Lilybell2

ACE - Professor

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1.9K Messages

2 months ago

Borwets1, there is only one reason why your phone does not have WiFi calling... simply put, AT&T reserves certain features for AT&T branded phones, the notable exception being Apple as Apple has the clout to keep AT&T from doing this to their brand. 

There's absolutely nothing at all wrong with your phone.  Most carriers these days offer WiFi calling for almost all BYOD devices, AT&T doesn't. 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

2 months ago

I have a Samsung S 20 FE  I called AT&T because I could not activate WIFI Calling.  I received this text:

AT&T Free Msg: If your cellular signal is poor, Wi-Fi Calling is available on your phone at no extra charge. Learn more at att.com/wificallsetup

I then was able to activate WIFI calling ONCE!

It stands to reason that they don't want everyone to use WIFI calling all the time, it would be self defeating for them!

However, I live in Michigan and we do have some dead spots!  WIFI calling did not activate for me in such an area!

I hope in the event of an emergency (tornado etc) it will activate!

Cheers

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