New Member
•
1 Message
galaxy s20+ 5g
phone connects to 5g constantly but we don't have 5g and I loss all my data when it connects. I can't change it in connections because it's not a option
New Member
•
1 Message
phone connects to 5g constantly but we don't have 5g and I loss all my data when it connects. I can't change it in connections because it's not a option
ATTHelp
Community Support
•
230.7K Messages
4 years ago
Hello @toryd32,
Thank you for reaching out.
You aren't able to change the network your device connects to. Your device will connect to the most compatible coverage AT&T supports.
5G is the most reliable, fast, and secure coverage.
If you have any questions or concerns feel free to reach out to us as we are always here to help!
Jonye, AT&T Community Specialist
0
0
Abdullah70
New Member
•
3 Messages
3 years ago
You can actually change it. Go to Settings > Connections > Mobile Networks > Network mode (Sim number or name), and then make it connect to LTE first not 5G.
0
0