The Samsung Galaxy S24
SpartyOnK's profile

Contributor

 • 

1 Message

Friday, July 6th, 2012 7:21 PM

Galaxy S2 shutting off in idle mode

Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.

I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that. 

If anyone has any suggestions, that would be greatly appreciated.

I have a Samsung Galaxy S2 i777.

Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either. 


Tutor

 • 

7 Messages

11 years ago

I also started having this problem after the 4.0.4 update. I cleared the cache on the phone multiple times and did a factory reset but the phone kept shutting itself off. I then called AT&T, told them my situation and everything I had done, and then quickly forwarded me to their warrenty department to get me a new phone.

 

I got the new phone and the problem persists. Taking the advice of someone from a different forum, I disabled every AT&T and Samsung app and it has fixed nothing (seemed okay for about 36 hours, but now it has been turning off daily). Talked to AT&T and they told me to remove all downloaded applications, and add them back one at a time with a 24-48 hour span between each. Haven't gotten there yet, but based on all the comments here I'm certain it will do nothing but be an inconvinience.

 

It seems like the only true solution for now is to not upgrade to 4.0.4. Hopefully this gets resolved quickly - it's completely unacceptable.

Tutor

 • 

9 Messages

11 years ago

22 hrs no shutdowns and voice command module works now without glitches. Finally i get to use my phone like normal.

Contributor

 • 

2 Messages

11 years ago

I removed the upgrade to this app and that did the trick for me. Now if I could find a solution to "Unfortunately, the process com.google.process.gapps has stopped" I would be a happy camper. 

Voyager

 • 

2 Messages

11 years ago

Scot070,

 

What did you do to fix??

 

Is it still working?

 

Thanks

Teacher

 • 

13 Messages

11 years ago

As promised, a follow up on my previous post (on disabling the "AT&T Smart Wi-Fi" application):

It has been about a week, and during that time my phone shut down only twice (as opposed to several times a day prior to disabling "AT&T Smart Wi-Fi"): Once the first day, and once again today. In the meantime, it stayed up several days without any shutdown.

So my conclusion is that while, in my case, disabling "AT&T Smart Wi-Fi" has clearly helped, it looks like the problem is still there. At least this sporadic shutdown is not crippling my cell phone service/experience.

 

On another note, I am now convinced this problem is directly related to the last OS update from AT&T. AT&T should take its customers seriously and fix the problem.

 

Ziad

 

Tutor

 • 

9 Messages

11 years ago

I disabled a process called sim toolbox kit using a free program called all in one toolbox and it fixed alot of issues i had
Unfortunately my phone still shuts down once every two days but ill take that versus once every two hours.
Sometimes my phone shut off every time it went idle but now im able to use it. Taking out sim card would work but my phone wouldnt if i went that route which is what lead me to this fix. Hope this helps everyone

Tutor

 • 

9 Messages

11 years ago

Be careful not to kill all processes by default they are all checked so make sure you only check the sim toolkit box process. And every time you boot phone it reloads so kill it at each startup.

Tutor

 • 

9 Messages

11 years ago

Dont worry about killing the process it reloads itself I think with the update it may be loading twice causing conflict?

Tutor

 • 

9 Messages

11 years ago

Update my phone has returned to the behaviour so no it doesnt work 😞

Mentor

 • 

88 Messages

11 years ago

Mine pretty much shuts down once a day now no matter what apps I turn on or off.  Still not acceptable.  I have emailed Samsung to see if maybe they have a solution since AT&T seems to be no help.  

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.