Skip to main content
AT&T Community Forums
Give Mom a virtual hug with our Mother's Day Gift Guide.
knoxrick's profile



1 Message

Sat, Jan 12, 2013 1:13 PM

Galaxy s 3 update

How do i get the kies update to work on my galaxy s 3?  I have tried unsuccessfully on two different laptops.  This is very irritating.  I called a store and they don't do the updates.  Not doing a wi-fi update is bad business.  Will be moving to Verizon. 



Former Community Manager


5.2K Messages

8 y ago

I'm sorry you're having a problem with Keis. What happens when you try to update?


Are you having a problem with the Keis software itself or is it not recognizing the fact that an update is available. 


As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.



7 Messages

8 y ago

Knox, you need to make sure you use the original USB that came with your GS3 and make sure you plug it into the USB port directly into the back of your PC. I assume you downloaded KEIS and it will not recognize the phone? Plenty of people are in your shoes. For whatever reason KEIS will not see the device unless you do what I said above. Good luck!

Get started...

Ask a new question