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Contributor

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2 Messages

Wed, Aug 8, 2018 10:42 PM

Galaxy note 5 software update

I bought  my phone on amazon and is branded at&t im trying to update my software form 6.0 to 7.0 how can i do it? Because when i try to check for updates it says that, there is no update available but i know people who has it alredy so please can you help me with this

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Accepted Solution

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lizdance40

ACE - Sage

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72.4K Messages

2 years ago

Are you using ATT for service?   ATT phones only update OTA which requires using ATT for service.

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

2 years ago

That's the thing, i have never used at&t cause I'm not in the US im
actually in portugal? And I'm trying to get my samsung pay linked to my
paypal account and for that i need the 7.0 android update.
If i go to the US directly to a at&t store they can fix it? Or if i
connect an at&t sim card and i connect it here. Will it work?

lizdance40

ACE - Sage

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72.4K Messages

2 years ago

Nope.  Can’t be fixed.   You should have purchased an unlocked version.  Samsung locks the boot loader and only delivers updates to ATT.  

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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