Skip to main content
AT&T Community Forums
Learn how to Get the iPhone 12 Now!



1 Message

Wed, Aug 23, 2017 9:58 PM

Galaxy Note 5 Repeated Crashing; Stuck On Startup Screen

I have a galaxy note 5, and recently it started crashing. it crashed 2 times yesterday, fully shutting down but auto restarting. I thought the issue might be due to overheating, due to warm weather and I have a black case on it, but today it crashed, turned back on and immediately, upon reboot, crashed again, and now is stuck on the at&t logo on the startup screen.


i can not get the boot screen for factory resetting to appear, nor can i force it to turn off. i believe most recent system update, which i am using, was the nougat update. I know people have had similar issues with the marshmallow update, but the issue with the marshmallow update was patched.


Brand User

Community Support


136.7K Messages

3 years ago

Hello @ApricotQueen!

Experiencing constant issues on your device can definitely be frustrating. I can see how important it is to get a resolution, and I’d be happy to provide you my assistance!

Based on the information you shared, it seems you have tried important troubleshooting steps.I would like to further assist in exploring additional options. I invite you to send us a private message to @ATTCares. In the message, please make sure to include your full name, phone number and IMEI number.

I look forward to hearing back from you and getting this concern taken care of.

Thank you!

Anabel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



382 Messages

3 years ago

Time to upgrade perhaps? 😉

Get started...

Ask a new question