The Samsung Galaxy S24
DabBot's profile

Contributor

 • 

2 Messages

Sunday, March 4th, 2018 4:46 PM

Frozen Screen on Samsung Galaxy S7 Active Could Not Reboot

I had a problem with my Galaxy S7 Active.  

 

Galaxy S7 phone was stuck on the AT&T logo when we woke up in the morning.  We tried the following:

  • Tried to restart - would not restart, stayed frozen
  • Tried to hold the power + home + volume up  button - would not restart stayed frozen stayed frozen
  • Tried to hold the power + home + volume down button - would not restart stayed frozen
  • Removed sim card - would not restart, stayed frozen
  • Finally, held power button + volume down button - restarted and finally worked!

Hope this helps somebody!

 

-Dab

Contributor

 • 

2 Messages

6 years ago

Held power button + volume down button - restarted and finally worked!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.