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Tue, Sep 11, 2018 12:28 AM

Flashing Lock Screen

My son’s LG K10 phone has been flashing on the lock screen; the lock screen will show and then turn black like a strobe. We are unable to use the touch screen at all. I’ve tried holding the power and volume down buttons at the same time and it is not working. As far as we know, he hasn’t spilled anything on it, nor has he dropped it. This phone is completely useless right now, 0% access to anything. Please help!

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ATTHelp

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133K Messages

2 years ago

Hey there, @Kelsok!

 

Try resolving your experience with your son's LG K10 phone by powering down the device, removing the battery, waiting at least 1 minute, then re-assemble the phone and powering it on.

 

If responsive after the first step, you may want to try resetting your device by following these instructions.

 

Let us know how this worked.

 

Lar, AT&T Community Specialist

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