The Samsung Galaxy Z Flip4
M

New Member

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1 Message

Sunday, May 24th, 2020 8:52 AM

Finding the last location of my phone, and can't access Google account for find my device or Android find

My phone had a dead battery and it was stolen. I tried to find my mobile or device and my phone wouldn't show. Tried Android find something. Can not access Google accounts with out phone. Google timeline says no activity. This has happened before but was able to see the last location of the phones general area without a problem.

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

3 years ago

Hey @Meljdyer91

Stolen devices definitely put a damper on things especially when the device is dead with no way to locate it.

At this point you would want to report your device as stolen so we can ensure the device is blocked so no one else can use it. 

Then you can look into replacing your stolen device to get you back in connection with friends and family!

Let us know if you have any further questions and stay safe!

Ayla, AT&T Community Specialist

(edited)

New Member

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1 Message

2 years ago

Iwatch was stolen, appears to have no charge so Find my phone not working so I suspended the service Can you still to locate via find my phone while the phone is suspended?

sandblaster

ACE - Expert

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62K Messages

2 years ago

@Msomlo1 For find my phone to work, the watch needs to report its location somehow. If service is suspended, it can’t report over cellular but it can still report its location over WiFi. Obviously it won’t report its location if it’s offline.

ATTHelp

Community Support

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207.2K Messages

2 years ago

Where sorry to hear that your iWatch wearable has been stolen @

 

Allow us to provide the answers regarding the find my device feature!

 

As what sandblaster previously mentioned, the find my device feature will display the last known location of the wearable when it was powered on. If the device is not turned on it won't show it's current location. 

 

Since you've mentioned of suspending the service of the iWatch due to theft, this will help blacklist the device to block/prevent future usage. 

 

If the wearable can no longer be located, it would be best to Replace the Lost/Stolen Device and file an insurance claim if it's insured. 

 

You can access the highlighted article to get started. 

 

We hope this information is helpful.

 

Dwight, AT&T Community Specialist 

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