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The Samsung Galaxy S24
mimechanic21's profile

New Member

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12 Messages

Monday, October 23rd, 2023 1:22 PM

Finding a IMEI number from a previously used phone

Around the middle of 2021 I bought a Note 9 and used that with my AT&T prepaid plan. Last year that phone was stolen and I found the phone but, I can't prove I purchased it without the IMEI number and I have no way of getting it. Even the company on Amazon I bought it from says they didn't record it. Does AT&T have the IMEI number from my old device?

Thanks.

Accepted Solution

Official Solution

ACE - Sage

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115.8K Messages

4 months ago

AT&T only has the IMEI register on the account while it's in use. And it hasn't been in use for 2 years.  It would have still been on your account until you replaced it with a different phone. But again that was two years ago. It's too late

ACE - Sage

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115.8K Messages

4 months ago

You already have the IMEI if you have the phone. It's in the phone. What you don't have is a proof of purchase at the original purchaser.

If you blacklisted the device through AT&T, you can call AT&T and ask them to remove it from the blacklist. You provided the IMEI at the time you blacklisted it and you can provide them the IMEI now because you physically have the phone back.

If you received an insurance replacement, it does not matter if you have the IMEI because it is blacklisted by the insurance company who technically now owns the phone.

New Member

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12 Messages

4 months ago

I never had the phone blacklisted cuz I wasn't aware it was stolen until about a month after I bought another new phone. I know who has the phone because he backed it up to my wife's account but when I talked to the police they told me I have to have the IMEI number to prove its mine. I have the purchase receipt and the number isn't on it nor does the company that sold it to me keep a record of it.

So I have to get the IMEI number and go to the police before they will retrieve it.

Thanks for your reply. 

ACE - Sage

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115.8K Messages

4 months ago

Well that's kind of a different story 🤦🏼‍♀️

You didn't find it.  You just suspect it's in use. 

The IMEI would have been registered on your account back in 2021. You should have blacklisted the phone immediately, while still registered.  Too late.

If you don't have access to a proof of purchase, there's nothing anyone can do.

New Member

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12 Messages

4 months ago

I have my proof of purchase but not the IMEI number. I didn't realize it was stolen until about a month after I got another new phone. I know the person that has it but I need the number to prove its mine.

ACE - Sage

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115.8K Messages

4 months ago

Pardon if I'm being dense... How is it proof of purchase with no IMEI?  

It's just proof you bought that model number.  

And att doesn't have it.

New Member

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12 Messages

4 months ago

I'm just going by what the police told me. They said they can't do anything on the receipt alone and that I had to have that number to prove that was my phone. I don't know if AT&T has access to it or not, that's what I'm trying to find out.

New Member

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12 Messages

4 months ago

Thank you.

Community Support

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229.4K Messages

4 months ago

Hi there, we understand you have a few questions, and we are here to point you in the right direction. 

 

Since you have mentioned you're a prepaid customer, you'll need to get in touch with the prepaid team, they will be able to help you check the IMEI number for the phone in question. You can reach them on the number below. 

 

Prepaid Team - 800.901.9878

 

Happy to help!

 

Thank you for visiting AT&T Community Forums.

 

Andrew, AT&T Community Specialist.

 

New Member

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12 Messages

4 months ago

Thank you.

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