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Fri, Sep 25, 2020 9:54 AM

Ever since yesterday I can't call or receive calls and I can't text or receive texts and I just put $25 on my account a couple days ago

I put 25 on my account a couple of days ago as of yesterday I couldn't call or text and I couldn't receive calls or texts top left-hand corner of my phone is a SIM card symbol with the X on it when I pulled it down very rare case it says no SIM card put SIM card in and says emergency calls only so I know I should have more than $12 in my account also I was here before and the person said try to turn the phone off and back on but that didn't do anything and I don't know what to do only reason I have data is because I'm home and we have data on my Spectrum account here please help



ACE - Sage


78.5K Messages

a month ago

Have you checked your pay go online account to see if your refill was used to pay for service?

What plan are you on? Did your $12 plus the $25 refill provide enough to pay for your plan plus taxes? If you manually pay you would not have gotten the auto-pay discount

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