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rmatmabell's profile

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1 Message

Tue, Jun 28, 2022 9:29 PM for Asus Zenfone 8

The sim card in my Asus Zenfone 8 stopped working - no connection to the AT&T mobile network - on 6/16/2022. Checked phone functionality with another sim card from a different phone, no issues with connecting to the mobile network. All other functionality ok.

Got new sim from AT&T corporate store, still not connecting to mobile network.

I'm now trying esim nano card + AT&T esim connection with phone card. Now, IMEI is not recognized by AT&T network, but it was previously recognized from Aug 2021 until June 2022. Was the IMEI banned or locked out due to changing to esim with

How can I get IMEI recognized again?

Thank you,


Community Support


195.2K Messages

1 分钟前

Hello, @rmatmabell! We want to help get you back connected to the AT&T network!


Let's meet in a Direct Message to discuss how to get your IMEI matched with your eSim. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).  


Also make sure the Asus Zenfone 8 is on the approved list of supported devices for the AT&T network.


In the meantime you can try various troubleshooting options.


Look forward to chatting with you soon.


Thank you for reaching out to AT&T Community Forums!


Rachel, AT&T Community Specialist

ACE - Sage


98.5K Messages

1 分钟前

The zenfone 8 is dual nano sim.  

The phone must be the correct model

 Zenfone 8 (ASUS_I006D)

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