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Contributor

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2 Messages

Sat, Dec 15, 2018 11:30 PM

ERO5 invalid sim card

Recently moved to my son's AT&T family plan from Sprint. I get invalid sim notice when arettempting to use wifi calling.

I work in mountains and have no cell service so this was important to me. The guy from at&t said I would be able to use wifi calling. Phone is a loaner (ZTE 981 6.0.1)that is older but has WF capabilities. 

 

 

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Brand User
ATTHelp

Community Support

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132.9K Messages

2 years ago

Hello, @Dbora009!

 

Updated 

If you bring your device from another carrier, the Wi-Fi calling feature will not work. Wi-Fi Calling only work on AT&T Compatible/ Branded devices on postpaid accounts. 

 

You will find more information in our "about Wi-Fi calling support link". 

 

If your devices is an AT&T devices and compatible, let us know and not working, let us know.  

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Are u saying that because I have been added to a family plan wifi calling
is not available to me? Family plan is unlimited.
Brand User
ATTHelp

Community Support

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132.9K Messages

2 years ago

Hello @Ddbora009,

 

We're happy to help! If you are a postpaid customer, all you have to do is enable Wi-Fi calling from your device to use the feature. Since your phone is not an AT&T device, we do recommend reaching out to the manufacturer for assistance troubleshooting if this feature is not working.

 

Let us know if you have any further questions!

 

Bobbie, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 years ago


@ATTCares wrote:

@hello @Ddbora009,

 

We're happy to help! If you are a postpaid customer, all you have to do is enable Wi-Fi calling from your device to use the feature. Since your phone is not an AT&T device, we do recommend reaching out to the manufacturer for assistance troubleshooting if this feature is not working.

 

Let us know if you have any further questions!

 

Bobbie, AT&T Community Specialist


@Dbora009

 

Bobbie is wasting your time.  This phone unless ATT branded will NEVER get wifi calling.  The only android phone that is not ATT branded that will get WiFi calling is the Google Pixel 3 series.

 

@ATTKevin and @ATTDmitriyCM

 

Can this type of wrong info get corrected?  A list of compatible phones would be a nice thing.  Its a short list really.  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

My phone has gone to “ invalid sim” now two days in a row.   I must power cycle for it to return.  This have never in all my Apple life happend.  Can you please explain as to what’s making this happen.  Is the SIM card loose.  Or just faling. I’m a former employee of Dobson communications and Verizon so I know my jargon.  Thanks 

GLIMMERMAN76

ACE - Expert

 • 

20.3K Messages

a year ago


@Superdisco wrote:

My phone has gone to “ invalid sim” now two days in a row.   I must power cycle for it to return.  This have never in all my Apple life happend.  Can you please explain as to what’s making this happen.  Is the SIM card loose.  Or just faling. I’m a former employee of Dobson communications and Verizon so I know my jargon.  Thanks 


How old is the phone.  And I would check the sim card holder for cracks as it does happen.  It could be a bad sim slot or it could be a software problem.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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