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MamaWhite's profile

Contributor

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2 Messages

Sat, Jun 6, 2015 12:24 PM

Downloading apps blocked by parental controls

I'm trying to download an app directly from a website. But I get a message that says the app can't download due to parental controls. I am the account holder and shouldn't have any parental controls set on my phone.

Accepted Solution

Official Solution

Community Support

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15.2K Messages

7 years ago

Hi there @MamaWhite

 

There may be parental controls currently in effect on your Google Account.

 

  • Open the Play Store app on your Android device.
  • In the top left corner, touch Menu > Settings > Parental controls.
  • Turn Parental controls Off.

 

I hope this helps!

Charise

johninsj

Professor

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3.1K Messages

7 years ago

Sounds like a quick call in to 611 should get that sorted out.

Contributor

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2 Messages

7 years ago

That is exactly what the AT&T rep said too, when I called them today. I did that and sure enough that's where the problem was. Thanks for responding and helping me out, I really appreciate it!

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