AT&T Community Forums

Downloading apps blocked by parental controls

I'm trying to download an app directly from a website. But I get a message that says the app can't download due to parental controls. I am the account holder and shouldn't have any parental controls set on my phone.

Responses

Accepted Solution

Official Solution

ATTMobilityCare

Community Support

•

15.2K Messages

9 years ago

Hi there @MamaWhite

There may be parental controls currently in effect on your Google Account.

Open the Play Store app on your Android device.
In the top left corner, touch Menu > Settings > Parental controls.
Turn Parental controls Off.

I hope this helps!

Charise

0

johninsj

Professor

•

3.1K Messages

9 years ago

Sounds like a quick call in to 611 should get that sorted out.

0

MamaWhite

Contributor

•

2 Messages

9 years ago

That is exactly what the AT&T rep said too, when I called them today. I did that and sure enough that's where the problem was. Thanks for responding and helping me out, I really appreciate it!

0

MamaWhite

Downloading apps blocked by parental controls

ATTMobilityCare

johninsj

MamaWhite

Related Conversations

Did this help you?

Tags