Does Visual Voicemail transcription work on any AT&T androids now?

Let us share some helpful details about why you can't read your voicemails @sdfgarcia67.     

AT&T no longer offers the voice transcript feature for your device so you will not be able to read your voicemail messages.

You should visit our AT&T website and select Wireless>Phones & devices, then view other devices we offer that do support Visual Voicemail transcription. (You can read about device features and specs by selecting device help.)

Also, here's a reminder of what's required for Visual Voicemail:

• Have a smartphone and data plan that includes Visual Voicemail (included on most wireless and PREPAID smartphone data plans)
• Use your own smartphone - you can't set up voicemail from another phone
• Connect to the 4G LTE data network
• Install the AT&T Visual Voicemail app if your Android device doesn't already have Visual Voicemail built in or the app pre-installed

Let us know if this helps.

Thank you for contacting the Community.

Jonye, AT&T Community Specialist    

This makes no sense. It is a brand new phone (rolled out in 10/20). I have the top of the line unlimited plan, so visual voicemail is included. I cannot download the VVM app because it says my device is not supported. 

Is it because I am on 5G? How soon  might this service be available for 5G phones? 

This is just unacceptable for an $800 phone NOT to transcribe voice mails. 

Hey there @sdfgarcia67 we'd be glad to provide you with the answers to your questions.

We've confirmed that your device is eligible for Visual Voicemail though, you are unable to review a transcript of the messages. Please review the previous post for devices that are eligible for that feature, and to review it in a text message format.

We hope this helps and thanks for reaching out!

Lynn, AT&T Community Specialist

Really Lynn? 

Visual voicemail and transcription is a feature on iPhones.

Android phones do not have the option to view transcripted voicemail on AT&T service.

The Visual Voicemail offered on this phone only provides a list of the voicemails in the inbox, not transcription. It does me no good to know that someone has left me a message. I need to read the contents of the message. 

I am flabbergasted that anyone would ever think that a LIST of who has left voicemails would be helpful for anyone. I work in the meetings industry, and the ability to read what people are communicating to me is critical to my job function. I am not always in a position to call my voice mail to listen to the messages, so I need to be able to read them. 

The read function simply does not work on this phone. The only VVM provided is a list of the messages. 

@sdfgarcia67

You have switch to iPhone or Verizon.  AT&T no longer offers transcription on Android.  Haven't for a few years now 

That's simply not true. My Pixl 3 on AT&T transcribed email. I quit using it in April. 

I've been using visual voicemail on a Pixel since the first Pixel in 2016 and now on the Pixel 5.  I don't think I could cope with voicemail without the transcription, which should never have the temerity to call itself visual voicemail.

@sdfgarcia67

That's a Google feature, not an AT&T feature.

AT&T needs to fix this ASAP. This is just one more reason on the ever growing list of reasons that I regret joining AT&T last month. It has not been a pleasant or smooth transition and now I have lost access to message transcripts which I had on Verizon and T-mobile. Switching to AT&T has been like stepping back into the dark ages.