New Member
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6 Messages
Does Visual Voicemail transcription work on any AT&T androids now?
I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be able to read the contents of the vm. I can't get anyone at AT&T to listen to what I'm saying - they just keep sending me the same instructions for visual voicemail, when it WILL NOT WORK ON MY CURRENT PHONE MODEL.
I want to buy a new phone that will give me what I need. i do not want Apple. Does anyone have any suggestions?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
3 years ago
Let us share some helpful details about why you can't read your voicemails @sdfgarcia67.
AT&T no longer offers the voice transcript feature for your device so you will not be able to read your voicemail messages.
You should visit our AT&T website and select Wireless>Phones & devices, then view other devices we offer that do support Visual Voicemail transcription. (You can read about device features and specs by selecting device help.)
Also, here's a reminder of what's required for Visual Voicemail:
Let us know if this helps.
Thank you for contacting the Community.
Jonye, AT&T Community Specialist
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sdfgarcia67
New Member
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6 Messages
3 years ago
This makes no sense. It is a brand new phone (rolled out in 10/20). I have the top of the line unlimited plan, so visual voicemail is included. I cannot download the VVM app because it says my device is not supported.
Is it because I am on 5G? How soon might this service be available for 5G phones?
This is just unacceptable for an $800 phone NOT to transcribe voice mails.
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ATTHelp
Community Support
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231.3K Messages
3 years ago
Hey there @sdfgarcia67 we'd be glad to provide you with the answers to your questions.
We've confirmed that your device is eligible for Visual Voicemail though, you are unable to review a transcript of the messages. Please review the previous post for devices that are eligible for that feature, and to review it in a text message format.
We hope this helps and thanks for reaching out!
Lynn, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117K Messages
3 years ago
Really Lynn?
Visual voicemail and transcription is a feature on iPhones.
Android phones do not have the option to view transcripted voicemail on AT&T service.
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sdfgarcia67
New Member
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6 Messages
3 years ago
The Visual Voicemail offered on this phone only provides a list of the voicemails in the inbox, not transcription. It does me no good to know that someone has left me a message. I need to read the contents of the message.
I am flabbergasted that anyone would ever think that a LIST of who has left voicemails would be helpful for anyone. I work in the meetings industry, and the ability to read what people are communicating to me is critical to my job function. I am not always in a position to call my voice mail to listen to the messages, so I need to be able to read them.
The read function simply does not work on this phone. The only VVM provided is a list of the messages.
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formerlyknownas
ACE - Sage
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117K Messages
3 years ago
@sdfgarcia67
You have switch to iPhone or Verizon. AT&T no longer offers transcription on Android. Haven't for a few years now
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sdfgarcia67
New Member
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6 Messages
3 years ago
That's simply not true. My Pixl 3 on AT&T transcribed email. I quit using it in April.
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Lilybell2
ACE - Professor
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2.2K Messages
3 years ago
I've been using visual voicemail on a Pixel since the first Pixel in 2016 and now on the Pixel 5. I don't think I could cope with voicemail without the transcription, which should never have the temerity to call itself visual voicemail.
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formerlyknownas
ACE - Sage
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117K Messages
3 years ago
@sdfgarcia67
That's a Google feature, not an AT&T feature.
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Tbush26
New Member
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1 Message
2 years ago
AT&T needs to fix this ASAP. This is just one more reason on the ever growing list of reasons that I regret joining AT&T last month. It has not been a pleasant or smooth transition and now I have lost access to message transcripts which I had on Verizon and T-mobile. Switching to AT&T has been like stepping back into the dark ages.
(edited)
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