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1 Message

Tue, Nov 13, 2018 3:31 PM

Did not receive Unlock Confirmation Email, but receive "We had to cancel your unlock request" email

I submitted unlock request successfully. Didn't receive the email that contains a link to confirm the unlock email. However, I received "We had to cancel your unlock request" email that says "Looks like you didn't confirm your request." and suggests "submit a new request when you're ready to try again."



So resubmitted a new request using a different email address, but still doesn't receive Unlock Confirmation Email yet after 12 hours.


Please help.


Accepted Solution

Official Solution

Brand User

Community Support


137.3K Messages

2 years ago

Hello @tinygeo, we'd be happy to help! Try checking your spam folder. If that does not help we recommend submitting the request from a different email account. Thanks for reaching out to us.


Makaela, AT&T Community Specialist.


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New Member


2 Messages

a month ago

I received the unlock request confirmation but I never confirmed in 24hours in my email

New Member


2 Messages

a month ago

Received the request number on my unlock phone request but I forgot to confirm within 24hrs to my email and when try to request again it doesn't let me.


And got I got this message.

Looks like we're already processing a request for this IMEI. Check your request status for more info.


Device IMEI number: 356762089143403

Request number: NUL525090197788










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