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Tue, Jan 17, 2017 8:17 PM
a month ago
4 years ago
device unlock[ New ] I bought a phone online and it is currently locked to at&t. I stay on Guam and we don't use the carrier here. Is it possible to get the phone unlocked
[ New ]
Hope this help.
What if we did all that, and status comes up with "Balance Still on Device", yet there isn't any and confirmed with AT&T accounting? So what now, why can't I just call in and get tech support to unlock this when the system isn't correct and like the original poster I'm on Guam and we have no AT&T Store. They keep transferring me to their outsourced services in the Philippines . No offense, but they have nothing to help me and I again have to call or wait sometimes hours on my phone to get someone from the US Mainland that I purchased the device. If you understand my frustration, 6 times I called and 6 times they redirected me to the Philippines Call Center and guess what...? 6 times they couldn't help because they don't have access to my account or information if it's closed. HELP PLEASE!
ACE - Sage
If the response you get from the portal is that the phone is not paid off, there's nothing you can do AT&T will not unlock it. Either the phone itself was not paid off, there is a two-year contract that was not completed, or whoever had the phone did not pay off their account and it went to collections. This means AT&T does not have to unlock the phone.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
Yah, thank you for that. I do know all of that, but it's my son's personal phone on my account I pay for when we where living in Hawaii. So I ended the 2 phones and kept his active. He's no longer using it since he's not attending college in Chicago. Trust me everything is paid off and in good standing.
Well guess what I finally got some good news, was on the phone while typing this and the reason was that an account was opened with the old number so they took the IMEI and we all good now........got the CODE!
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