Contributor
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1 Message
Device unlock: Looks like the IMEI number you entered doesn’t match an AT&T device
I just purchased a Samsung Galaxy S9+, paid in full and I would like to have it unlocked. But when I went to https://www.att.com/deviceunlock/#/ to request unlock code, I was told that Looks like the IMEI number you entered doesn’t match an AT&T device. Please help!
ATTHelp
Community Support
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221.4K Messages
5 years ago
Hello and good morning @descolado.
Thank you for reaching out to the Community Forums. I am sorry about the technical difficulties you have experienced at our unlock portal. I want to help you process your request. I will be sending you a private message to your Forum’s Inbox to investigate this issue. Please keep an eye out for it!
I appreciate your patience, and understanding.
Richard, AT&T Community Specialist
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