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1 Message

Tue, May 7, 2019 11:48 AM

Device unlock canceled after confirmation

Hi, I am trying to unlock At&T Galaxy S7, after submitting the request, I received an email with a link to confirm within 24hrs. I clicked the link, and it said " Thank you for confirming your request"..... then the next day I received an email " We had to cancel your unlock request, it looks like you didn't confirm your request"

I tried this 3 times already, all have been canceled.

Please help.

Thank you.


Accepted Solution

Official Solution

Brand User

Community Support


127.3K Messages

a year ago

Hi @mbarry7920


Thank you for reaching out to us today. We are currently experiencing technical issues with our unlock portal. We are working expeditiously to resolve it; we'd suggest trying to file your request again in a day or two. In the meantime, you can review our unlock criteria to ensure that your device is eligible. We apologize for the inconvenience.


Darais, AT&T Community Specialist

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