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1 Message

Sat, Jul 20, 2019 8:00 PM

Device has been blocked from network use

My mother sent me her old phone (android ZTE, 2016 model) and it is unlocked but when i put my sim card in and try to make a call i get an automated message saying  "we're sorry, but this device has been blocked from network use. Please contact your network service provider."

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ATTHelp

Community Support

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136.2K Messages

a year ago

Greetings @zackzackzack!

 

Allow us to assist. It's possible to check the unlock status of a device by following these instructions.

 

If locked, then the original owner of the device will have to submit a request for approval.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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New Member

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1 Message

a month ago

I have received a at&t phone moving it to another provider need to remove the block so I can get my phone switched  I have to have this done by tomorrow  I tried on your web but it tells me I need to wait for 60 days  I need to solve this in 24 hours  HELP 

Lilybell2

ACE - Professor

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1.9K Messages

a month ago

You should start your own topic rather than tacking your post onto a year-old thread.

 

 

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