Data not active.
My prepaid plan includes 5GB of data, however my phone always shows the message "sign into network" when my Wi-Fi is switched off and I'm trying to use data. I've followed all troubleshooting, contacted customer service and they were less helpful than the 611 robot. If I'm not going to get what I pay for from my plan, which is service your company advertises, I'd like a refund on my plan.
I can provide all the information on my device, whatever you need to fix the issue. Just fix it or refund me for the plan because it's not what I paid for.
Troubleshooting followed has been device restart, turning data on and off, resetting network settings and I've even double-checked my plan includes data.