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Tutor

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4 Messages

Sun, Feb 25, 2018 9:24 PM

Conditional Call forwarding

Hello All,


I used to use conditional call forwarding on att. Basically I had my voicemail handled externally, by putting in an MMI code **004*XXXXXXXXXX# and forwarding to google voice. I noticed it is now no longer possible. both the MMI codes nor the forwarding section in the phone app calls > call forwarding > when busy, when unanswered, and when unreachable are all locked to ATT voicemail. 


Regular all call forwarding seems to still be active. 

 

Is this true that this feature is no longer offered ?

 

I am currently using a Pixel XL non att phone. 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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108.6K Messages

2 years ago

Good morning @ gwhofer.


We recommend using our certified devices as it will be compatible with our network.  You may bring your own devices to operate on our network, but we cannot guarantee compatibility with all our services. 


I hope this information helps you out. 


Richard, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

108.6K Messages

2 years ago

Hello and good afternoon @gwhofer.


Thank you for reaching out to the Community Forums.  Managing your calls, including using the call forwarding feature, is certainly important. I will be glad to help you out!


Call forwarding is managed by the device.  To enable:


  • Open Phone ;
  • Tap Menu > Settings ;
  • Access Call forwarding ;
  • Choose the condition when to forward incoming calls When unanswered, When unreachable or When busy ;
  • Edit or enter the phone number you want to forward calls to ;
  • Tap Update / Enable

If you have further questions about your Pixel XL phone, please contact Google support.  Let us know if this helped you out.


I wish you the best, and have a great day!


Richard, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

This was the proceedure I used and it worked on Ting/T-Mobile, but, when I attempted to do it on AT&T it failed immediately saying a read or connection error. Even though I was showing 4 bars signal strength. I am using a Samsung A50. It looks like my A50 can't read the status of Call forwarding status conditions on the AT&T network.

Tutor

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4 Messages

2 years ago

I am unable to change any of those settings. It errors out on my phone as
unexpected behavior.
Brand User
ATTHelp

Administrator

 • 

108.6K Messages

2 years ago

Good morning @ gwhofer.


I am sorry about the errors you are receiving on the phone, while trying to update the settings.  I highly recommend contacting the manufacture of the phone, Google, for further assistance.


I apologize for any inconvenience this may cause.


Richard, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

2 years ago

How would not being able to change carrier settings be a phone issue ? I
can still change the always forward option ? It's not a phone issue.
I
dmapr

ACE - Expert

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6.2K Messages

2 years ago

Have you tried the ##002# code? It should reset all call forwarding to default. If that works I expect you'll be able to set the conditionals again.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Lilybell2

ACE - Professor

 • 

1.7K Messages

2 years ago

Try the instructions in this Google Support article. 

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

2 years ago

Yeah the issue was resolved..I switched to Verizon. 

Lilybell2

ACE - Professor

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1.7K Messages

2 years ago

Sorry you had to leave, but if that's what it took to solve your problem, then I'm glad it's solved.  I have a Pixel XL and a Pixel 2 XL.  They're excellent phones. 

 

 

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

There's two codes to use. Forward if busy: *67*1205123456789*11# and Forward if no answer: *61*1205123456789*11#. Just enter these one at a time and press the call icon. To cancel, ##67*11# and ##61*11#.

Contributor

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2 Messages

2 years ago

I also would like to set up conditional call forwarding, 

But my iPhone 6+ does not show options for, When unansweredWhen unreachable or When busy 

What can I do?

dmapr

ACE - Expert

 • 

6.2K Messages

2 years ago


@OrlandFl wrote:

I also would like to set up conditional call forwarding, 

But my iPhone 6+ does not show options for, When unansweredWhen unreachable or When busy 

What can I do?



@TheCoffeeGuy wrote:

There's two codes to use. Forward if busy: *67*1205123456789*11# and Forward if no answer: *61*1205123456789*11#. Just enter these one at a time and press the call icon. To cancel, ##67*11# and ##61*11#.


You can use the GSM codes as stated above. The unanswered and busy have been provided already, the unreachable code for is *62*1205123456789*11#. Obviously you need the correct number to forward to instead of the 1205123456789 in the example.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Icydius

Teacher

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12 Messages

a year ago

I realize this response is late but I've been looking for answers for months. The first rep I spoke with on the phone said AT&T WAS was aware of the issue and had an ETA of 1/13/19. A few days later I called back. The rep was really nice but cohosh find abutting. Finally the rep I just spoke with said  AT&T disabled this feature for security reasons as your account could be hacked , 

They have to manually add the number. 😞 It worked though