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3 Messages

Sun, Aug 12, 2018 4:26 AM

Cant send videos via text. Some unsupported file message

Unable to attatch. File not supported.

 

Every time i try and send a video the above error message appears on my screen  

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ATTHelp

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121.2K Messages

2 years ago

Hello @Pdenstedt.

We can help with video messages.

What kind of phones are being used? Are you sending videos to AT&T or non-AT&T customers?

Picture and video messaging services require specific device and network requirements. We suggest logging in to AT&T Troubleshoot and Resolve to provide a customized messaging solution.

We hope this helps!

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

 • 

121.2K Messages

2 years ago

Hi, Pdenstedt,

 

We have information on quick fixes for photo and video attachments. Keep in mind that if the text uses more than 1MB then it isn't supported as that's the upper limit with us. If everything appears fine, then use our Troubleshoot & Resolve Tool. Sign into your account for more personalized assistance and pick your device type. Under Select your issue and Service/network issues, click on Messaging and follow the steps provided.

 

Have a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

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